Warranty Specialist – Focus Vehicle Master data

In partnership with one of our clients, a leading german automotive company, Randstad is recruiting for a Warranty Specialist - Focus Vehicle Master data position.

Company Description :

They are a part of a strong international team and a leading player in the commercial vehicle manufacturing and transport solutions sector.
As part of a global group, they are commited to innovation, operational excellence, and shaping the future of mobility.

Their newly established Global Business Services (GBS) united is dedicated to optimizing and streamlining end-to-end business processes across finance, human resources, sales support, and procurement.
With delivery centers spanning multiple locations worldwise, they focus on quality, efficiency, and continuous improvement to ensure seamless service delivery.

GBS plays a strategic role in the company's long-term success, actively contributing to its growth and development.

By joining them, you will be a part of a forward-thinking team that drives impactful change and supports a dynamic operational environment.

Responsibilities

In 'Warranty Services', you will be responsible for handling highly sensitive data relating to individual customer warranty agreements and steering and implementation of automation projects for improving efficiencies and streamline processes, saving both time and resources for other critical tasks.
Shape solutions and applications for our worldwide warranty and service support processes, thus making a significant contribution to the digitization of our processes.
You also ensure a simple and efficient handling of our service processes towards our customers.
Within this responsible role you will manage master data, user access and set-up after-sales/warranty-related business rules in systems according to inputs from various headquarter departments, thereby making a significant contribution to the smooth operation of the technical warranty services.

• Act as interface to customer service/after-sales partners (e.g.
  body builders, work shops), maintaining input relating to warranty in SAP
• Manage highly sensitive data relating to individual customer warranty agreements
• Assess all inputs critically, safeguarding compliance and preventing fraud
• Analyze date and develop recommended actions (e.g.
  suggesting additional data interface to be implemented; detecting error patterns in master data)
• Act as contact person for sales organization and business partners

What we are looking for:

• Technical/business-oriented background
• Ideally completed studies (university/university of applied sciences) with a technical or business orientation or a comparable qualification (e.g.
  technician / master craftsman with relevant experience)
• Preferably experience in the field of after-sales, ideally in the area of warranty or in a comparable field of activity
• Basic understanding of ERP systems (ideally SAP) and modern database systems, MS Office skills, especially in Excel
• Basic product knowledge in the field of commercial vehicles
• Fluent in oral and written English to present complex issues
• Independent, structured and cooperative way of working, interest in intercultural collaboration

Your Benefits:

• Working in a dynamic environment with vibrant team spirit
• Career opportunities within the company
• Home office policy of 2 days / week
• Additional days off on Dec 24th and 31st
• Birthday off
• Referral Bonus
• Life Insurance
• Health Insurance, extended to family members