Customer Experience Navigator - German Speaker M/F/X

Randstad Portugal
PT - setúbal
April 4, 2025

Dream of a career where your passion for helping others translates into unforgettable experiences within the exciting realm of tourism?

Picture yourself as the guiding star for German-speaking customers, ensuring their journeys are smooth sailing and filled with delight. If you're a natural problem-solver with a flair for creating positive connections, and fluent in German, your adventure starts here. Join our vibrant team and be the heart of our commitment to extraordinary customer satisfaction in the tourism industry.

As a Customer Experience Navigator, you'll be the pivotal point of contact, transforming inquiries into seamless experiences and resolving any voyage hiccups with grace and efficiency, specifically for our German-speaking clientele within the dynamic tourism sector. Your key responsibilities will include:

Providing stellar support in German across multiple channels (phone, email, chat) with a warm and professional demeanor, tailored to tourism-related inquiries.
Mastering the intricacies of our tourism offerings to deliver accurate and insightful information in German.
Navigating customer concerns in German with empathy and turning challenges into opportunities for loyalty within the tourism context.
Meticulously documenting interactions in our system to ensure a smooth customer journey within their tourism experience.
Collaborating with cross-functional teams to enhance the overall customer experience for German-speaking customers in the tourism sector.
Staying abreast of industry trends and product updates within the tourism industry to provide cutting-edge support in German.

We're seeking a dynamic individual with the following exceptional skills:

Native or near-native fluency in German, both verbal and written, capable of crafting clear and engaging interactions related to tourism services.
Good verbal and written communication skills in English, as well.
A knack for problem-solving, with the ability to think on your feet and deliver effective solutions within the tourism field.
A genuine passion for customer service, with a dedication to exceeding expectations in the tourism industry.
A collaborative spirit, thriving in both team and independent settings.
Proficiency in CRM tools and customer support software, with a keen eye for detail.
Resilience and composure under pressure, maintaining a positive attitude in fast-paced tourism environments.

Why Join Us?

Impactful Role:
Directly contribute to the success of a major cruise line.

Competitive Compensation:
Base salary of €1100/month.

Meal Allowance:
€7,23 per working day

Stable Schedule:
Monday to Sunday - 08:
00 - 19:
00 (Rotative shifts) Days off:
2 days (rotative)

Be comfortable:
Work from anywhere in Portugal!

Sounds interesting? Apply now!

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

Read the full job description and apply online on the recuiter's web-site

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