Multi-Unit Manager

Job Title:
MultiUnit Manager Location:
Riyadh KSA Reports To:
Branches Manager Job Summary:
The MultiUnit Manager is responsible for ensuring excellent service customer satisfaction and operational efficiency across multiple branches.
This role requires a strong leader who can oversee daily operations drive performance maintain consistency in service quality and implement strategies for growth and profitability.
Duties and Responsibilities:
Ensure that all branches adhere to company production procedures and service standards.
Track and evaluate the overall performance of each branch comparing it against other locations.
Conduct audits on performance sales food quality presentation food safety and overall branch appearance providing periodic reports to management for corrective actions.
Supervise and train managers and supervisors on best practices in operations and customer service.
Coordinate with Branch Managers to ensure they meet sales targets while maintaining high customer satisfaction.
Identify operational and production weaknesses analyze underlying causes and develop improvement plans.
Monitor employee performance through customer satisfaction feedback and repeat visit analysis.
Manage budgets monitor cost control and ensure profitability for each branch.
Review financial reports analyze sales data and implement strategies to improve profitability and reduce expenses.
Ensure compliance with company standards management directives legal regulations and safety protocols across all units.
Stay updated on industry trends and propose innovative techniques for business growth and expansion.
Monitor competitor performance to enhance marketing revenue strategies and overall competitiveness.
Ensure uniformity in service quality food consistency and operational proficiency across all branches to sustain and enhance the companys growth.
Qualifications:
Education:
Bachelors degree in Business Administration Hospitality Management or a related field.Experience:
Minimum of 5 years in a managerial role with at least 3 years overseeing multiple locations or branches.Leadership:
Proven ability to lead inspire and develop managers and teams across multiple locations.Industry Expertise:
Extensive experience in multibranch restaurant management.Financial Acumen:
Strong skills in cost management financial reporting and implementing profitability strategies.Customer Service Focus:
Commitment to ensuring excellent customer experiences across all branches.
Key Competencies:
Strong leadership and team management skills.
Analytical and problemsolving abilities.
Excellent communication and interpersonal skills.
Ability to multitask and manage multiple locations effectively.
Proficiency in operational audits and performance tracking.