PMO Intern - Innovation Team

frog is one of the world's most successful innovation and creative consultancies. It has recently established its Innovation Team in Milan, creating a global hub for delivering breakthrough products and experiences across digital and physical realities, thanks to high-caliber innovation, strategy, design, and engineering expertise.

As a catalyst for diversity, we welcome international talents to join us in a flat and open environment, promoting curiosity, experimentation, cultural cross-pollination, and collaboration.

Why join frog?

frog is the reinvention & experience partner for the eco-digital era, global leader in CX Strategy by analysts and awards.

Together with our clients, we innovate with purpose, using strategy, creativity, tech, data and AI to advance people and planet.

We are dreamers and doers who are relentless about challenging the status quo to win hearts and move markets. As part of Capgemini Invent, we bring diverse skillsets to unleash growth, build superior experiences and create lasting impact at scale-fusing art and science to realize the future.

frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large.

What will you be doing?

Business Operations ensures E2E operational efficiency fostering a high-performance culture, executing projects seamlessly, optimizing costs, supporting the growth and success of the studio, leveraging on people, processes and systems.

As PMO Intern, you will support operations to optimize project portfolio and streamline processes. You will learn by doing, with guidance from Head of Business Operations, who will help you understand and deliver the tasks assigned to you, in the context of a multinational organization.

Your fellow frogs will rely on you to:

• Provide administrative support to the operations team, including scheduling meetings, managing calendars, and preparing reports.
• Assist in the development and implementation of operational policies and procedures.
• Maintain and update databases and tools, ensuring data accuracy and integrity.
• Coordinate with various departments to streamline processes and improve efficiency.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Support the preparation of operational budgets and track expenses.
• Handle operational inquiries and resolve issues in a timely and professional manner.
• Assist in the planning and execution of studio events and projects

We want you to have:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in an administrative or operations support role.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Visio and PowerBI
• Ability to work independently and as part of a team.
• Attention to detail and a proactive approach to problem-solving
• Business level ability in English

It would be a bonus if you had:

• Familiarity with Project Management tools such as Planner, Asana, Trello, or Monday.com to assist in managing and tracking projects.
• Experience with Enterprise Resource Planning (ERP) systems like SAP, Oracle, or Microsoft Dynamics.
• Experience with Resource Management system like whoz.

• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Previous experience in a customer-facing role to handle inquiries and resolve issues effectively.
• Certification in Lean Six Sigma or other process improvement methodologies.
• Basic understanding of database management and SQL.
• Proficiency in multiple languages to support diverse teams and international clients.
• Basic knowledge of financial principles and experience with budgeting and expense tracking.
• Ability to adapt to changing priorities and work in a dynamic environment.
• Strong problem-solving skills with a proactive approach to identifying and addressing issues.

About the frog Innovation Team

The frog Innovation Team based in Milan, draws on the strengths of a diverse, multidisciplinary and international creative team established over 15 years ago, which has played a key role in shaping design and UX as we know them today.

We collaborate with frog and Capgemini teams globally, to drive product and service innovation from ideas to strategy to market, with a focus on Connected Experiences and Digital Platforms.

The team works with Global 100 brands across industries like Healthcare, Consumer Products, Fintech, Telco and Media to drive continuous business reinvention and innovation toward the cutting edge.

Application Instructions

As part of your application, please include all the following mandatory documents in PDF format as they are required to evaluate your profile:

1. Your most updated CV

2. A cover letter

To help us process your application, please ensure that your application documents are all in English.

Equal Opportunities at frog

frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

Work/Life Harmony

We understand that everyone has varied lives and we want you to have a great work-life balance. So, where possible, our Work Life Harmony policy will help you to work flexibly and juggle your work and home life.

Please note:

Applicants should be available for six months and we do not offer a relocation package.