Sales Account Manager - SMART Metering

IMServ is one of the UKs leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.
Sales Account Manager - Utilities
Salary: £45,000 - £50,000 base, £5000 Car Allowance, Sales Incentive Scheme
PURPOSE OF THE JOB:
The Utilities Account Manager will focus on ensuring the delivery of data collection, metering, and customer services in line with commercial contracts, fostering long-term relationships, and identifying opportunities for growth within existing accounts.
MAIN ASSIGNMENTS:
Account Management:
Responsible for the commercial management of a group of clients within a dedicated channel that are of strategic importance to the IMServ business; with a specific focus on multiple clients who have a high growth potential and contract value.
Ensure adherence to commercial contracts and high-quality delivery of services.
Conduct regular account reviews to assess performance and identify opportunities for improvement.
Be an active lead in contributing to the Utilities account management strategy.
Customer Relationship Management:
Build and maintain strong, long-lasting relationships with end user and partnership key accounts.
Act as the primary point of contact for end users and partners in the region.
Understand customer needs and provide tailored solutions to enhance satisfaction.
Represent IMServ in public arenas such as conferences or exhibitions to promote the IMServ range of products and services
Host Corporate Hospitality events; including identifying the strategy for the Exhibition and working with the Marketing Team to ensure the messaging is correctly positioned.
Quality Assurance:
Monitor the quality of data collection, metering, and customer services provided to accounts.
Address any service issues promptly and effectively to maintain customer satisfaction.
Implement and follow quality assurance processes and metrics.
Revenue Growth:
Identify opportunities for upselling and cross-selling within existing accounts.
Collaborate with the sales team to develop and implement account growth strategies.
Negotiate contract renewals and extensions to maximize revenue.
Understand how IMServ can support client strategies through existing or new products and services
Reporting and Analysis:
Prepare and present account reports and updates to senior management.
Utilize CRM and other tools to track account activities and outcomes.
Analyse data to identify trends, opportunities, and areas for improvement.
Ensure quality and timeliness of work delivered to clients
Organise key account reviews with board sponsors.
Collaboration and Teamwork:
Work closely with other account managers and internal teams to ensure a cohesive approach.
Share best practices and insights with the broader account management team.
Communicate and interpret client strategies to IMServ teams to enable the development and alignment of IMServ strategies.
Develop collaborative, client focused relationships internal departments
Identify trends/issues with a view to achieving process improvements.
Lead operational teams through commercial issues to ensure operational and contractual resolution.
Collaborate with IMServs strategy team to assist with customer view and feedback into product and service deliverables.
Participate in and contribute to regional and national account management meetings, conferences, and training sessions.
Act as a mentor within the team, specifically with new and existing Account Managers to assist with their on-boarding and development
Financial Management:
Financial management and reporting of dedicated client portfolios
ACCOUNTABILITIES:
Customer-Centric Approach:
Prioritise the needs and satisfaction of customers, ensuring that all solutions provided are tailored to meet their specific requirements.
Proactive Engagement:
Actively seek out opportunities to enhance account performance and customer satisfaction.
Continuous Improvement:
Strive for excellence by continuously improving account management strategies, processes, and personal performance.
Transparency and Communication:
Maintain open and transparent communication with customers, team members, and other stakeholders.
Responsibility and Accountability:
Take ownership of the account management process and outcomes, ensuring high standards of delivery and customer satisfaction.
PERSON SPECIFICATION:
Knowledge & Qualifications:
Ideally educated to degree standard and/or hold relevant professional qualifications
Advanced IT literacy, including MS Office 365 (Word, Excel, PowerPoint)
Excellent communication, negotiation, and presentation skills.
Strong analytical and problem-solving abilities.
Ability to work independently and manage time effectively.
Willingness to travel as required
Experience:
Demonstrable experience of success in an account management role, preferably within the energy sector or a related industry.
Proven track record of managing and growing key accounts.
Experience with CRM software and account management tools.
Experience of creating and working with KPIs and data to aid good decision making
Experience of working within a SaaS organization (desirable)
Experience in a Private Equity owned business environment (desirable)
Agile Methodologies (desirable)
COMPANY BENEFITS:
28 days annual leave plus Bank Holidays (contract dependant)
Annual leave Buy & Sell Scheme
Enhanced Salary Sacrifice Pension Contributions
Life Assurance up to 6 X Base Salary*
Subsidised Health cover*
Subsidised Dental Cover*
Contribution towards Eye Tests and Glasses
In Office & Out of Office Social Events
Retailer Discounts Platform
Employee Assistance Program
Wellbeing Centre
Car Salary Sacrifice Scheme*
Reward & Recognition
(*Length of service & T&Cs apply)
Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UKs leading and growing energy data collection and meter operations service provider.
Diversity and inclusion have long been at the heart of of IMServs success. As we continue our growth, our focus remains on ensuring that equality, diversity, and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity, and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership.
These are the key drivers of our business, that our customers really look to us for.
(Please note that we reserve the right to close this position before the expiry date)

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