Automotive Digital Repair Technical Support

About Autel：

Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel products and services reach more than 70 countries and regions including the United States, Germany, the United Kingdom, and Australia. Autel is one of the world's leading providers of automotive intelligent diagnostics, inspection and TPMS products and services. In February 2020, Autel was listed on the SSE STAR Market (stock code: 688208).

Riding the tide of intelligent automotive, IoT, and new energy, and applying big data and AI technology to integrate repair information and repair cases, Autel is committed to becoming a global leader in providing automotive maintenance solutions that seamlessly integrate device, cloud, big data, and artificial intelligence, while continuously building the digital ecosystem and exploring new opportunities in intelligent driving and new energy.

Autel Intelligence has global offices including New York, California, Munich, Venice, London, The Hague, Paris, Dubai, Kanagawa, São Paulo, Shenzhen, Changsha, and Xi'an with more than 2,000 employees.

For further information, please visit us now at ***

We offer:

• Highly competitive salary and benefits package
• Excellent career development opportunities
• International work environment
• Opportunities to collaborate and learn from top talents in the industry

We look forward to candidates who:

• Have a passion for the intelligent automotive industry and are enthusiastic about the IoT
• Possess good communication skills and a spirit of teamwork
• Demonstrate a sense of responsibility and proactiveness
• Candidates with relevant work experience are preferred

By joining us, you will:

• Participate in the rapid development of the intelligent automotive market
• Contribute to the cause of green environmental protection
• Collaborate with outstanding talents from around the world
• Achieve your career dreams

• Respond promptly to customer service inquiries, including pre-sales consultations, after-sales support, and product warranty issues. Provide remote or on-site technical support (if necessary) to enhance customer satisfaction.
• Organize customer issues, collect and relay customer feedback, maintain customer relationships, support product testing, and facilitate product bug optimization.
• Prepare and deliver standardized documentation, participate in building the knowledge base, and address real-world product issues.
• Provide product and technical training for internal and external stakeholders (e.g., functionality training, product demonstrations, and enablement training) and offer remote support.

What You'll Need:

• At least 1 year of experience in pre-sales or after-sales support.
• Background in science or engineering; experience in technical support or related industries is preferred.
• Proficiency in local language is preferred; fluency in English or other languages is a strong advantage.
• Clear logical thinking, excellent service, communication, and execution skills, a strong sense of responsibility and teamwork, and the ability to handle unexpected issues.
• Possession of a valid driver's license and the ability to travel independently.

Location: Paris, France

Start date: As soon as possible

Working hours: Full-time

Apply now and join Autel Intelligent Technology to create a smarter future together!

Contact: Apply directly on LinkedIn or send your resume to ***.

Please mention the position that you are applying for in the subject.

Best of luck with your job application!

关于Autel：

Autel Intelligence 成立于2004年，专业从事汽车智能诊断、检测分析系统和汽车电子元件的研发、生产、销售和服务。Autel的产品和服务覆盖70多个国家和地区，包括美国、德国、英国和澳大利亚。Autel是世界领先的汽车智能诊断、检测和TPMS产品和服务的供应商之一。2020年2月，Autel在上交所STAR市场上市（股票代码：688208）。

乘着汽车智能化、物联网和新能源的浪潮，应用大数据和人工智能技术整合维修信息和维修案例，Autel致力于成为提供设备、云、大数据和人工智能无缝整合的汽车维修解决方案的全球领导者，同时不断构建数字生态系统，探索智能驾驶和新能源的新机遇。

Autel Intelligence在全球设有办事处，包括纽约、加利福尼亚、慕尼黑、威尼斯、伦敦、海牙、巴黎、迪拜、神奈川、圣保罗、深圳、长沙和西安，共有2000多名员工。

欲了解更多信息，请立即访问我们的网站：***

我们提供:

极具竞争力的薪酬和福利待遇；

良好的职业发展机会；

国际化的工作环境；

与行业顶尖人才合作学习的机会。

我们期待您:

热爱车辆工程事业，对车辆行业充满热情；

具备良好的沟通能力和团队合作精神；

富有责任感和主动性；

拥有相关工作经验者优先。

加入我们，您将:

参与欧洲车辆市场的快速发展；

为绿色环保事业贡献力量；

与来自世界各地的优秀人才携手共进；

实现您的职业梦想。

工作职责：

• 快速响应客户服务，包括售前咨询，售后解答、产品保修问题，为客户提供远程或现场的关技术支持（如必要），提升客户满意度。
• 梳理客户问题，收集反馈客户意见，维护客户关系，配合产品测试，推动产品BUG优化。
• 整理输出标准化文档，参与知识库搭建，解决实际产品问题。
• 为内外部提供产品和技术培训（功能培训、产品演示和赋能培训等），提供远程支持。

任职要求：

• 1年以上售后 / 售前相关经验。
• 理工科背景，有技术支持等相关行业经验优先。
• 会当地语言优先，英语或其他语种熟练掌握为加分项。
• 逻辑清晰，服务、沟通、执行能力良好，有团队精神和责任感，能处理突发问题。
• 有小车驾照，有能力独立出差

入职地点：法国巴黎

入职时间：尽快

工作时间：全职

立即申请，加入 Autel Intelligence 共创智慧未来！

联系方式: 领英直投或者发送到简历到 ***

（请记得在邮件题目中注明您申请的职位）

祝您求职顺利！