Workforce Planning

Pampanga, PH JOB TYPE Full-Time Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a Workforce Planning candidate who will be responsible for forecasting future workforce needs, identifying potential gaps or surpluses in talent, and developing strategies to address them.
The candidate will be an effective communicator with strong analytical skills, proficiency in workforce management tools, and the ability to collaborate effectively across departments.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Key Responsibilities
• Analyze historical workforce data, including turnover rates, productivity metrics, and performance evaluations, to identify trends and patterns.
• Assess current workforce capabilities, skills inventory, and demographic data to inform future workforce planning initiatives.
• Collaborate with departmental managers and stakeholders to forecast future staffing needs based on business objectives, growth projections, and industry trends.
• Utilize forecasting models, workforce management software, and data analytics tools to predict workforce demand accurately.
• Partner with HR and recruitment teams to develop recruitment plans, sourcing strategies, and talent pipelines to attract and retain top talent.
• Evaluate recruitment processes and make recommendations for improvements to enhance candidate experience and reduce time-to-fill metrics.
• Monitor key performance indicators (KPIs) related to workforce planning, including turnover rates, time-to-fill, and employee engagement metrics.
• Prepare regular reports and dashboards to track workforce trends, metrics, and performance against targets.
• Anticipate changes in business requirements, market conditions, and regulatory environments that may impact workforce planning initiatives.
• Lead change management efforts to facilitate organizational agility and resilience in response to evolving workforce dynamics.
• Evaluate the effectiveness of workforce planning processes, methodologies, and tools and recommend enhancements.
• Stay informed about industry best practices and emerging trends in workforce management and planning to drive continuous improvement.
Candidate Qualifications
• Bachelor's degree in Operations Management or equivalent combination of training and experience.
• 2+ years experience in workforce planning or strategic HR planning preferably in a large organization or complex environment.
• Strong analytical skills and proficiency in data analysis, statistical modeling, and forecasting techniques.
• Experience with workforce management software platforms.
• Excellent communication and interpersonal skills, with the ability to present complex information clearly and concisely to diverse audiences.
• Strategic thinking and problem-solving abilities, with a focus on driving results and achieving organizational objectives.
• Proficiency in workforce management software, HRIS systems, and data visualization tools.
Conditions of Employment
• Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.
Job offers are contingent on drug screening results.
Compensation Details At MCI, we believe that your hard work deserves recognition and reward.
Our compensation and benefits packages are designed to be competitive and to grow with you over time.
Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect From MCI
• Paid Time Off:
Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards:
Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars!
• Health Benefits:
Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days.
Benefit options vary by location.
• Retirement Savings:
Secure your future with retirement savings programs, where available.
• Disability Insurance:
Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance:
Access life insurance options to safeguard your loved ones.
• Career Growth:
With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training:
Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment:
Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code:
Be comfortable while you work.
Physical Requirements This job operates in a professional office environment.
While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
The policy regarding requests for reasonable accommodation applies to all aspects of employment.
If reasonable accommodations are needed, please contact Human Resources.
Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.
All aspects of employment at MCI are based solely on a person's merit and qualifications.
MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.
MCI will not tolerate discrimination or harassment based on any characteristic protected by applicable laws, regulations, and ordinances.
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