Lead Data Center Customer Operations

Equinix
ES - nava
May 18, 2025

Equinix is the world's digital infrastructure company, operating over 260 data centersacross the globe.
Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed.
Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers.
We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Provides support to security system design and uses expertise to recommend system modifications.

Responsibilities

Installations

Racks and stacks customer equipment

Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly

Determines work priorities from the Oracle queue and ensures adherence to all commit times

Testing / Troubleshooting

Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed

Cross Connects

Installs / tests / modifies cross connects per SOPs and ensures proper cable management of :
coax, fiber, twisted pair copper, and intra-building cross connects

Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)

Documentation / Reporting

Maintains detailed written records of all work activity

Projects

Leads advanced installations; provides input and identifies problems with drawings, and assists with verification of custom projects

Training

May provide training to others on operations procedures and basic safety

Identifies site specific safety issues and integrates into training

Customer Management

Supports customer satisfaction through timely and precise order execution and quality assurance checks

Qualifications

3+ years experience

High School Diploma

BERT and SONET test equipment

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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Read the full job description and apply online on the recuiter's web-site

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