Tech Support Specialist Native Dutch Speaker

As an experienced Technical Support Specialist, you know how to distinguish a P1 issue from a first-line incident through asking the right questions! Together, with all our Azure Specialists you will enhance your knowledge quickly and become a Azure specialist yourself in no-time! Are you ready to join us?
About Us :

At Intercept, we help software-driven organizations move faster, more securely, and more efficiently, often without them even noticing we're there.
As proud Microsoft partners and certified cloud experts, we bring top-tier service and innovation.
Our team, known as the Interceptors, thrives on collaboration, ambition, and a touch of superhero spirit.
We value flexibility! whether that means remote work across the EU or time for school pickups.
We work hard, support each other, and always aim to exceed expectations.
What You'll Be Doing :

As a Support Specialist, you'll be the first point of contact for our customers, primarily engineers providing technical support via our Service Management System, phone, and email.
You'll log and track issues to ensure clear communication across teams and with clients.
Working closely with our Customer Care Team and DevOps engineers, you'll support cloud infrastructure and applications, handling tasks like SSL renewals, license and access management.
When needed, you'll escalate complex issues while keeping customers informed throughout the process.
You'll also be responsible for triaging tickets, prioritizing workloads, and monitoring incidents in line with our service standards.
Given our international customer base, you'll coordinate with various stakeholders to ensure timely, effective resolutions.
What We Are Looking For :

Your communication skills are excellent.
When a customer calls, you know exactly the right questions to ask in order to make the right assessment.
Does a P1 come in? No problem, you can switch quickly, ask the relevant questions and know exactly which colleagues to approach and put to work.
You bring at least 3 years of relevant work experience , or you hold an AZ-900 certification with a minimum of 2 years of practical experience.
You're fluent in Dutch and English , both written and spoken.
You're solution-oriented.
where others see roadblocks, you see opportunities.
You stay committed until the customer is fully satisfied.
What We Offer :

As part of Intercept, you'll join not only our close-knit team but also the wider Microsoft Azure community.
We're here to help you grow and deepen your Azure expertise.
You'll be part of a team that truly feels like a community.
We celebrate milestones together at events like Wintercept and Interceptival, and we keep the connection strong with fun, casual wrap-ups at the end of the day, both online and in person.
In addition to :

Salary of max €39.000 gross per year / 40 hours per week (depending on experience)
400 for setting up your home office
The opportunity to work 100% remotely within the EU!
Flexibility / freedom.
We give you the opportunity to shape your own work-life balance.
Do you want to work out during the day? Go for it! We trust our people.
You will be facilitated to perfection with high-end devices
Join our team of creative minds and apply immediately! Let's innovate together!
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