Ben jij gepassioneerd over het bieden van uitstekende klantenservice, houd je van de dynamiek van een afwisselende werkomgeving en krijg je energie van contact met mensen? Dan zijn wij op zoek naar jou! Word onderdeel van ons team en draag bij aan het creëren van fantastische service-ervaringen voor onze geweldige klanten, zowel vanuit het comfort van je eigen huis als op ons bruisende kantoor.
Ontdek het beste van twee werelden dankzij ons hybride werkmodel! Belangrijkste verantwoordelijkhedenWat ga je doen?
• Behandelen van inkomende en uitgaande klantgesprekken op een professionele en vriendelijke manier, met als doel een positieve klantervaring.
• Verstrekken van nauwkeurige en tijdige informatie over onze uiteenlopende producten, diensten en bedrijfsrichtlijnen.
• Klanten ondersteunen bij vragen, klachten en het oplossen van problemen, met focus op klanttevredenheid en het opbouwen van duurzame klantrelaties.
• Alle klantinteracties zorgvuldig documenteren voor een volledig en accuraat klantdossier.
• Effectief samenwerken met collega's en verschillende afdelingen om processen te verbeteren en een soepele service te garanderen.
FunctievereistenWat zoeken wij?
• Vloeiend in de Nederlandse taal (zowel mondeling als schriftelijk) is een vereiste.
• Goede beheersing van het Engels om vlot te kunnen communiceren met collega's en klanten.
• Een diploma secundair onderwijs (middelbare school) of gelijkwaardig.
• Eerdere ervaring in klantenservice of een vergelijkbare functie is een pluspunt, maar geen vereiste.
• Uitstekende communicatieve vaardigheden, zowel mondeling als schriftelijk.
• Sterke probleemoplossende vaardigheden om klantvragen efficiënt af te handelen.
• Vlot in het gebruik van computersystemen en bekend met diverse softwaretoepassingen.
• Beschikbaarheid om flexibele werkuren te draaien, inclusief avonden, weekends en feestdagen.
Wat bieden wij?
• Een multiculturele, leuke en collegiale werkomgeving
• Hybride werkmodel
• Doorgroeimogelijkheden binnen het bedrijf
• Incentives en beloningsprogramma's voor medewerkers
• Een vast contract met een competitief salaris
• Onbeperkt koffie en vers fruit op kantoor
• Gratis online Spaanse lessen (buiten werktijd)
• Gratis personal training sessies
• Uitgebreide ondersteuning op het gebied van mentale gezondheid via de Ifeel-app Interesse? Stuur ons je cv en vertel ons waarom jij perfect past bij deze functie!
Información adicional:
Teletrabajo:
100% presencialTipo de contrato:
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