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Êtes-vous prêt à relever le défi ?

Agilus recrute un Expert(e) en Solutions Après-Vente dans le domaine du commerce au détail à Québec, Québec. Êtes-vous capable de transformer chaque appel en une occasion de faire sourire un client ? Avez-vous le don de résoudre les problèmes avec un brin d'humour et une grande dose de pragmatisme ? Êtes-vous prêt à rejoindre une équipe où chaque journée est un nouveau défi à relever avec énergie et professionnalisme ? Avez-vous envie de briller dans un environnement stimulant où l'excellence client est la priorité ? Si vous avez répondu oui à ces questions, alors ce poste d'Expert(e) en Solutions Après-Vente est fait pour vous !

Une journée typique :

  1. Accueillir et gérer de manière proactive les appels de service après-vente, tout en ouvrant les dossiers clients
  2. Traiter rapidement retours, remboursements et échanges pour garantir une satisfaction optimale
  3. Collaborer étroitement avec les techniciens et partenaires pour résoudre les situations complexes
  4. Assurer un suivi rigoureux des dossiers et la gestion des paiements
  5. Coordonner le support logistique pour la livraison des produits

Exigences :

  • Une résidence permanente ou une citoyenneté Canadienne est obligatoire pour accéder à cette offre
  • Un DES et au moins deux ans d'expérience locale en service à la clientèle après ventes
  • Une solide expérience en service après-vente et une connaissance du marché local
  • Un esprit analytique, associé à une aptitude naturelle pour résoudre les problèmes
  • D'excellentes compétences en communication pour instaurer un climat de confiance rapide
  • Une organisation sans faille et la capacité à gérer efficacement les priorités
  • Une grande autonomie, curiosité et une approche proactive dans votre quotidien
  • La maîtrise de l'anglais est un solide atout

Nous offrons :

  • Un salaire compétitif de 21,74 $/heure, avec des augmentations annuelles
  • Une rémunération hebdomadaire et un cumul de 6 % pour vos vacances dès la première année
  • Des congés occasionnels et un congé d'anniversaire pour recharger vos batteries
  • Un ensemble complet d'assurances (dentaire, invalidité, vie, vision) et un régime de retraite
  • Un environnement flexible
  • Des rabais employés et des avantages exclusifs sur site (stationnement gratuit, accès aux transports, gym, douches, cafés et fruits gratuits)

Intéressé ?

Veuillez postuler directement en ligne. Agilus souhaite remercier tous les candidats pour l'intérêt qu'ils portent à cette opportunité. En raison du volume de curriculum vitae que nous recevons, il se peut que nous ne puissions répondre directement qu'aux candidats sélectionnés pour une entrevue. Nous vous encourageons à visiter régulièrement le site agilus.ca ou à vous inscrire à nos alertes par courriel à agilus.ca/Account/Register, car de nouvelles possibilités d'emploi intéressantes sont offertes chaque jour.


Read the full job description and apply online on the recuiter's web-site

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