Hotel General Manager

Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting toptier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US.

The General Manager's main responsibility is to meet and exceed the expectations of guests and employees and in-so-doing achieve the profitability, customer service and asset management expectations of ownership. A successful hotel and General Manager will be entrenched in, and engaged with, the community in which they operate. The General Manager will succeed by demonstrating the know-how to deliver on the vision and uphold the culture of a phenomenal hotel company.

Key Accountabilities/Deliverables:

Strategy

• Establishing and communicating objectives that support and align with corporate's vision by developing and implementing strategies to do so evidenced by:

o Living the core values:
Build enduring relationships, create positive team environment, deliver wow and maintain an entrepreneurial spirit

o Contributing to and understanding the strategic objectives of the organization and communicating the information to team members

Sales

• Building strategies and maintaining strong (if not the strongest) market share by continuously monitoring data and market activity and continuously yielding to maximize results.

• Regularly visiting competitive set hotels to meet with GM colleagues, understand offerings and conduct parking lot checks to monitor account business levels.

• Collaborating with the MBH Sales Team to gather and relay market intelligence, leads and conduct local sales initiatives.

Marketing

• Implementing marketing initiatives that align with hotel branding

• Developing strategies to drive more traffic to the hotel

• Represent the hotel and its owners in the local community and industry through initiatives like Common Ground

Operations

• Foster an environment and culture consistent with high customer satisfaction and constantly monitors before against these goals. This will be evidenced via discussion at department meetings, the posting of goals and performance, the rewarding of great service contributions and positive engagement with customers online.

• Monitoring operational efficiencies to ensure profitability while meeting operating and capital budgets as evidenced by a strong understanding of the budget, variances and forecasts and use of labour and cost management tools.

• Maintaining strong two-way communication with the Operations Manager, Sales & Marketing and the Revenue Manager on a daily and weekly basis

• Ensuring all health and safety standards are exceeded as evidenced by participation and reporting of the hazard's assessments, monthly written updates on incidents and near misses as well as documented health and safety meeting and hazard inspection communications.

• Maintaining all month end documentation and providing the accounting department accurate reports and follow-up as required.

• Assist in providing coverage for other Hotel General Managers

• Travel to corporate head office and other locations for special projects and/or events

Leadership

Establish the role as a knowledgeable leader on all aspects of hotel management as evidenced by:

o Providing a positive example to staff in terms of professionalism, work ethic and both team and customer service.

o Collaborating on and providing leadership to company-wide initiatives and projects

o Attracting, hiring and retaining the best qualified employees available

o Filling vacancies within a 6-week period

o Turnover rate of less than 60%

o Onboarding and training plans developed for each team member who has been employed longer than 6 months

o 80% + engagement scores

Qualifications

Experience Required

Minimum of 5 years' working experience in the hotel industry, demonstrating progression with each career move

3 years' experience in a leadership capacity

Previous experience with budgeting and forecasting

Mission Critical Competencies

A welcoming and outgoing personality for guests, with a demonstrated innate ability to be both firm and supportive with team members

Act in the best interests of the organization; a background that demonstrates the ability to roll up your sleeves and help in any department at any given time (in other words, a working manager who knows how to prioritize for maximum contribution)

Superior written and verbal communication skills evidenced by an ability to quickly craft messages that are easy to understand by various audiences both internal and external

A dedication to provide exceptional customer service and an ability to hold team members accountable to the same level

Ability to set and exceed goals as evidenced by an exceptional sales / revenue track record in previous roles

Ability to set priorities for self and others in the hotel

Project planning capabilities coupled with time management and organization techniques

May be required to travel up to 20%

Working Conditions

May be required to work early morning, late evening and weekend shifts

This position requires the ability to be flexible with hours of work to respond to urgent matters

May be required to travel, a valid driver's license is a must

Fun work environment, committed to realizing all of our Core Pillars

Future Roles

As the Key Accountabilities and Deliverables are met on a consistent basis and all qualifications are achieved for this role, future titles and role development could include:

Regional General Manager

Corporate Sales Manager

Regional Operations Manager

Manager, Revenue Strategy

Director of Operations

National Director of Sales