Concierge été H/F

We are currently seeking a full-time permanent Corporate Concierge to join our Administration and Solutions team.
As a Corporate Concierge, you will ensure an exceptional experience for RPIA's employees, clients, and visitors. Reporting directly to the Manager, Workplace Experience, you will be responsible for workplace operations, from hospitality and facilities management to providing key administrative support. With a proactive and detail-oriented approach, you will help maintain a welcoming, professional, and efficient workplace that reflects our firm's standards and values. Your efforts will contribute directly to a positive office environment and smooth day-to-day operations, supporting the productivity and engagement of the entire firm.

The duties and responsibilities of the Corporate Concierge include but are not limited to:

Hospitality and Employee Experience:
Monitors meeting room bookings to identify and coordinate required support.
Coordinates catering, lunch arrangements, and event setup for internal meetings and activities.
Maintains kitchen and pantry supplies to ensure clean, fully stocked, and inviting spaces.
Addresses ad hoc requests, providing timely solutions to ensure smooth daily operations.

Event and Communication Support:
Coordinates logistics for internal events, celebrations, and employee engagement activities.
Supports internal communications to keep employees informed of workplace updates.
Provides technical support for virtual meetings and ensures meeting room readiness.

Facilities and Maintenance Management :
Conducts regular walkthroughs to identify and resolve facility-related issues, including maintenance and repairs.
Oversees office equipment functionality and the upkeep of outdoor areas.
Maintains high aesthetic standards throughout the workplace.
Monitors building security notifications and addresses access or safety concerns promptly.
Serves as an active member of RPIA's Joint Health and Safety Committee (JHSC) to support a safe and compliant workplace.

Logistics and Coordination:
Manages driveway and vehicle coordination.
Provides concierge-level support for Business Continuity Plan (BCP) logistics across administrative and executive teams.
Assists with crisis management and emergency response plans, including arranging for transportation, resources, or alternative workspaces as part of business continuity efforts.

Administrative Operations:
Manages incoming and outgoing mail, packages, and courier services.
Maintains office asset records, including scheduling and overseeing the secure destruction of records after they reach their retention period.
Submits receipts for charges on the corporate card assigned to the Workplace Experience team via SAP Concur.

Critical Competencies
Service Excellence - Delivers high-quality, accurate, and timely support to employees, clients, and visitors, ensuring a seamless and professional workplace experience.
Organization - Effectively manages multiple priorities and tasks with a proactive, detail-oriented approach that supports smooth daily operations.
Engagement - Brings energy and a positive attitude to all interactions, striving to create a welcoming and engaging environment for all.
Communication - Communicates clearly and confidently, both verbally and in writing, while maintaining a warm, professional, and service-focused demeanor.
Confidentiality - Handles sensitive information with discretion and professionalism, maintaining trust and upholding the integrity of the workplace.
Problem-Solving & Initiative - Demonstrates resourcefulness and a solutions-oriented mindset, taking initiative to resolve issues and enhance service delivery.
Attention to Detail - Maintains accuracy in transaction processing, onboarding documentation, and CRM management to ensure compliance and operational efficiency.
Teamwork - A dependable and collaborative team member who contributes to a positive work environment and supports colleagues whenever needed.

Requirements
Degree or diploma in Hospitality, Office Administration, or a related field, or progress toward completion.
Minimum of two (2) years of previous experience in hospitality, office administration, or workplace experience.
Valid Full G driver's license required.
Proven experience managing multiple priorities in a fast-paced, client-facing environment.
Proficiency in Microsoft Office Suite, particularly Outlook, Word, Excel, and PowerPoint.
Ability to lift up to 50 lbs (22.6 kg) and perform duties requiring regular physical activity.
Joint Health and Safety Committee (JHSC) certification is considered an asset.

Additional Information
Position Type: Full-Time Permanent
Work Location: Toronto
To learn more about life at RPIA, visit
Read our firm's magazine, Voices of RPIA:

RPIA is proud to be Great Place to Work Certified™. What sets us apart?
Exceptional single and family benefits package that includes health, dental, and vision insurance plus additional Health Care Spending and Wellness credits.
Employee and Family Assistance Program to support mental well-being and extends to all family members in your household.
Opportunities for professional and personal growth through:
Cross-functional Mentorship Program
Learning and development opportunities
Community outreach opportunities organized through our volunteer-led Allyship and Social committees.

RPIA is an Equal Opportunity Employer
We believe in the power of diversity of thought, and we aspire to have an inclusive workplace that mirrors the fabric of our community. We strongly encourage applications regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to providing an accessible and equitable application and hiring process and will make accommodations should you require it at any point. We encourage you to connect with us at *** if you require accommodation during the recruitment process.
Our culture is defined by our five core values: excellence, partnership, transparency, integrity, and community. Our clients often say the outstanding service we deliver is as important to them as the returns we achieve for them. With over 100 employees and approximately $16 billion under management for a broad investor base of institutions and private clients, we proudly remain privately owned by employees who invest alongside our clients.