Department Manager, Grocery

The North West Company
CA - Northwest Territories - Fort McPherson
April 30, 2025
Management

The Department Manager, Grocery

The Department Manager, Grocery is accountable for the successful day-to-day operation of the Grocery department. This includes implementation of company standards, the management of company assets, attention to maintaining a local competitive position, and the development and training of staff. The incumbent supports the rest of the store management team and fosters positive customer relationships.

More than just retail.
Come make a difference.

The Northern/NorthMart stores currently have exciting opportunities for full-time, permanent employment in retail stores across the North. This is an excellent opportunity to join a team where your experience and work ethic are appreciated and rewarded. With Northern/NorthMart, you're encouraged to learn and grow on the job and to explore the beauty and the culture of the communities in which we live and work.

Northern/NorthMart offers rewarding experiences and unique opportunities for growth:

Competitive salaries
Comprehensive benefits package
Allowances for both food and accommodation
Paid training

Your Responsibilities:Provide excellent customer service by delivering on the Value Offer.

Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service
Deal with customer complaints and requests quickly and effectively
Address and respond to all customer inquiries
Schedule department staff to maximize customer service and fulfill business needs
Ensure an enjoyable shopping experience for customers

Manage the Grocery Department to maximize sales and profits.

Ensure that the Grocery Department is ready for business, stocked and maintained throughout the day
Develop departmental business plans in order to meet or exceed sales and gross profit goals
Protect company assets: maintain and control inventories
Monitor gross profit, investigate and address variances and communicate to Category Manager
Oversee the correct cost of all invoices and communicate variances to Category Manager
Complete Business Segment inventories as required
Complete regular competitor price checks to protect competitive position
Provide regular input to Procurement and Marketing Team on sales trends and new or requested items
Monitor inventory levels and shrink reduction; rotate stock to guarantee freshness

Ensure that the daily operating disciplines, as described in the Best Practices Manual (Retail Basics) are consistently met.

Fully support and participate in all advertising campaigns and P.O.P strategies as directed through Procurement and Marketing
Ensure operating goals are met by monitoring performance, following merchandising practices, supporting promotions, maintaining operational standards and controls. Take remedial actions as described in Retail Basics
Ensure product quality through correct ordering, receiving, inspection, handling, labeling, pricing and stock rotation
Follow merchandise guidelines for all food resets
Maintain equipment and fixtures as directed by the manufacturer and Facility Maintenance
Maintain 52 week files and records

Support, train and develop staff:

Ensure that staff provide outstanding customer service
Participate as a key member of the store team, providing leadership to store team and support to the Store Manager
Work with supervisors to recruit, train, lead and develop Grocery Department employees
Through on-going communication keep staff current with key activities
Supervise, coach, develop, and evaluate Grocery Department employees as required

Skills and Qualifications:

A minimum of two years of experience in a high-volume grocery/retail environment
Strong customer service skills.
Record of bottom line and sales results in previous roles.
Ability to interpret a variety of instructions both verbally and orally.
Computer knowledge of Excel and Outlook.
Strong knowledge of grocery operating principles.
Exceptional analytical, problem solving and decision making skills with a high attention to detail
Proven organizational, planning and prioritizing skills
Excellent written and verbal communication, interpersonal skills and superior customer service skills
Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers
Demonstrates a personal and enthusiastic commitment to Northern/NorthMart's vision, mission, values and strategies
Highly motivated and adventurous with an appreciation for small town life in a culturally diverse setting considered an asset

Working Conditions:

Work in extreme conditions
Lift 50+ pounds
Work extended hours
Will be required to stand for long periods occasionally.
Use full hand mechanics
Handle or feel and reach with hands and arms
Work in remote areas

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Read the full job description and apply online on the recuiter's web-site

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The Department Manager, Grocery

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More than just retail.
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