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Adoptez un horaire de travail à domicile de 3-4 jours et profitez de la vitalité de notre bureau du centre-ville de Winnipeg pendant une à deux journées.

Nous cherchons à embaucher la bonne personne pour rejoindre une équipe formidable en tant que spécialiste des relations clients bilingue à temps plein. En tant que spécialiste des relations clients bilingue, vous serez responsable de fournir des réponses courtoises, précises et opportunes aux demandes entrantes.

Êtes-vous passionné par le fait d'aider les gens? Aimez-vous résoudre des problèmes et être créatif avec des solutions? Avez-vous d'excellentes compétences en communication en anglais et en français? Si vous avez répondu oui à ces questions, alors nous recherchons que vous vous joigniez à une équipe dynamique au centre-ville de Winnipeg.

Poste :

Spécialiste des relations clients bilingue - Temps plein, opportunité permanente.

Heures d'ouverture :

Du lundi au vendredi, de 6 h 00 à 20 h 00 HNE (doit être flexible pour travailler 8 heures pendant cette période).

Lieu :

Centre-ville, Winnipeg

Hybride - 2 jours au bureau, 3 jours à la maison.

Salaire : 46,000$

Le candidat doit également satisfaire aux critères suivants pour être admissible au poste :

  • Avoir le statut permettant de travailler au Canada au moment de la candidature.
  • Réussir le processus de vérification approfondie du gouvernement.
  • Passer une vérification des antécédents criminels.
  • Passer une vérification de crédit.
  • Passer une vérification de fiabilité, qui exige que les candidats aient maintenu 5 années continues de résidence au Canada au moment de la candidature.

Toutes les offres seront conditionnelles à la confirmation réussie de ces critères.

Avantages :

  • Horaires à temps plein.
  • Programme de formation rémunéré de 20 jours, suivi de 2-3 semaines de mentorat.
  • Trois jours personnels payés et congés payés.
  • Excellents avantages.
  • Plan de retraite.
  • Option de participer au programme d'actionnariat.
  • Plan de bonus basé sur votre performance individuelle.
  • Programme de remboursement des études 2 000 $ (annuellement).
  • Options d'avancement de carrière.
  • Faire partie d'une grande équipe !

Responsabilités :

Les responsabilités du spécialiste des relations clients bilingue comprennent (sans s'y limiter) :

  • Dépanner / résoudre efficacement les demandes de renseignements par téléphone / e-mail à l'aide de divers systèmes et outils en temps opportun.
  • Fournir des réponses précises aux membres existants et nouveaux tout en maintenant le plus haut niveau de service client.
  • Participer activement à un environnement d'apprentissage continu où vous bénéficierez d'opportunités de perfectionnement.
  • Excellentes compétences en communication en anglais et en français.
  • Doit être en mesure de réussir une vérification des antécédents criminels et le processus de vérification amélioré du gouvernement.
  • Doit avoir des compétences Microsoft Office et une capacité à apprendre plusieurs systèmes informatiques, basés sur Windows et autres.
  • Doit être capable de démontrer sa capacité à résoudre des problèmes par le biais d'enquêtes et à prendre des décisions en temps opportun.
  • Solides compétences informatiques / multitâches.
  • Une expérience préalable en service client ou en centre d'appels est requise.
  • Capacité à travailler sous pression et à s'adapter.

Nous remercions tous les candidats de leur intérêt pour ce poste et seuls ceux sélectionnés pour des entretiens seront contactés.


Read the full job description and apply online on the recuiter's web-site

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