Intake Coordinator

Organizational Description: Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence.
Volunteering at Shelter Movers means contributing to a mission that will make a meaningful impact on families experiencing abuse and supporting survivors as they transition to a life free of violence. It also means playing a role in ending gender-based violence. We are growing and looking to add caring, compassionate, and dependable people to our Winnipeg team.

Volunteer Opportunity Details

Volunteer Opportunity ID: 5596

Description of Duties:

The Role

The Intake Coordinator is responsible for gathering all of the necessary information needed to ensure that our moves are as safe and smooth as possible. This involves answering emails and phone calls, and collecting information from referral agencies and clients using provided templates and forms. The Intake Coordinator reports to the Intake Coordination Supervisor(s).

Responsibilities and Accountabilities

• Be available and have access to a computer to answer phone calls and respond to emails within 2-3 hours on your assigned weekly shift(s)
• Follow the processes and procedures detailed in the Intake Coordination Manual
• Capture all relevant information from the Referral Agency through the Intake Form and email correspondence and record it in the Intake Log
  
  • Using the safety details provided by the Referral Agency, categorize the risk level of the move
  • Determine the approximate size of the move given the list of items to be moved
• Inform the Intake Coordination Supervisor(s) when the intake process is complete and a move is ready to be assigned to a Move Coordinator
• Be available to respond to any questions and address any changes or updates to specific moves from the Referral Agency
• Attend regular Intake Team meetings as instructed by the Intake Coordination Supervisor(s)
• Highly recommended to sign up as a Mover/ Driver for at least 1 move

• Reliable access to wifi, email, and phone
• Comfort in using technology such as Google Drive, Zoom Team Chat, etc.
• Strong verbal and written communication skills
• Comfort corresponding over email and talking on the phone with referral agencies and clients
• Strong ability to work independently and as part of a team.
• Ability to remain calm during potentially stressful situations
• Patience, empathy, and active listening skills
• Attention to detail, strong organizational skills, and reliable work habits
• Ability to maintain confidentiality and be trauma-informed
• Demonstrate strong knowledge and understanding of Shelter Movers' policies and procedures.
• A passion for Shelter Movers' mission of supporting individuals and families experiencing violence and abuse.
• Awareness of appropriate boundaries, compassion fatigue, and self-care.
• Experience working with individuals from diverse backgrounds
• No previous education required.
• A long-term interest in the Gender-Based Violence (GBV) sector is an asset.
• Experience in social services and the Gender-Based Violence (GBV) sector is an asset.

• You'll have the opportunity to make a positive impact helping individuals and families transition away from violence/abuse.
• You'll gain experience in the operations of a social service agency, including service coordination and direct client interaction.
• You'll receive training in preparation for your role, and have access to ongoing training opportunities.
• You'll work with a great team of passionate volunteers and supporters.
• After 3 months of satisfactory service, a confirmation of volunteering can be provided; After 6 months, we'd be happy to provide a personalized reference letter.
• This is an unpaid volunteer position

Time Commitment: Remote Volunteering

• Minimum 1 shift/week, where each shift requires approximately 2-4 hours; Currently recruiting for Wed or Fri weekly shifts.
• *Please note: On your weekly shift, the work isn't necessarily continuous; rather, we expect you to check messages/emails and respond to them as well as log the information in our spreadsheet a minimum of 3 separate times throughout the day.
• This is a fully remote position, with occasional meetings (in-person and/or conference calls.) A minimum 4-6 month commitment is strongly preferred.

Does opportunity require a criminal record check? Yes
Will cost be reimbursed? No

Does opportunity require a child abuse registry check? No

Opportunity is available to candidates that: Uses a mobility device
French speaking / Bilingual (French and English)

Organization will provide: A letter of reference
Supervision
Training/Orientation

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B Suite 511, 428 Portage Avenue, Winnipeg, Manitoba, R3C 0E2

Suite 511, 428 Portage Avenue
Winnipeg, Manitoba, Canada, R3C 0E2

Volunteer Manitoba is located on the original lands of Anishinaabeg, Cree, Anisininew, Dakota, and Dene peoples, and on the homeland of the Métis Nation. We acknowledge that the clean water we drink comes from Shoal Lake 40 first nation, and that our electricity is produced on treaty territory. Volunteer Manitoba respects the Treaties that were made on these territories, we acknowledge the harms and mistakes of the past, and we dedicate ourselves to move forward in partnership with Indigenous communities in a spirit of reconciliation and collaboration.