Dispatch Reporting to: Director of Operations, Lisa EisBrenner
Position: Full time, permanent
Hours of Work: Monday to Friday, 0800 to 1700, unpaid lunch from 1200-1300
Location of Work: Steinbach Head Office
Job description
We are looking for a motivated individual with excellent communication skills and the ability to thrive in a fast-paced environment, join our team as a Customer Service/ Dispatch and play a crucial role in ensuring efficient operations and customer satisfaction
Key Responsibilities:
• Answer incoming calls and emails and respond to customer inquiries
• Book loads for our customers and dispatch appropriately to available drivers
• Plan trips and coordinate with the operation needs
• Dispatch drivers on planned trips
• Ensure Drivers are provided with all information that is required
• Process customs documents, POD's and/or any other paperwork as required
• Be able to make changes on the fly as needed to cover all trucks and loads
• Monitor and track all pickup and deliveries and notify customers in a timely manner
• Engage with drivers constantly and follow up on planned routes, pickups and deliveries
• Notify and communicate with our customers regarding the status of their load or any delays on a regular basis
• Be able to troubleshoot and multitask to resolve any issues that may occur
• Must be a team player and able to work in a very fast-paced environment
• Maintain accurate records of all communication and activities
• Collaborate with third party carriers and assign loads
• Assist find load for Penner's drivers/ trucks
• Track and update brokered loads
• Investigate and troubleshoot customer service issues.
• Handle inbound, unsolicited prospect calls and convert them into sales
• Collaborate with other departments to ensure smooth operations
Qualifications:
• Minimum 1 year of Dispatch experience preferred
• The ability to interact professionally with drivers, customers, and team members
• Familiarity with computer systems, email and dispatching software
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Excellent problem-solving skills and attention to detail
Job Types: Full-time, Permanent
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