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Customer Experience Representative - Sales

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Company Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic, and customer-focused people who can help bring our exciting mission to life in more than 170 Indigo, Indigospirit, Chapters, and Coles stores across Canada. We offer various opportunities at our retail stores, distribution centers, and home office for passionate individuals seeking a dynamic and enriching culture.

Who We Are

  • We love books and all things beautiful
  • We are Canada's Cultural Department Store
  • Books are our heart and soul, and Great Books are JUST the Beginning…

Our Rules

  • We aim to add joy to our customers' lives with every interaction
  • Our goal is to create joyful moments for our customers
  • We treat each other like valued friends
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation daily
  • We give back to our communities

You'll foster an environment that promotes authentic employee and customer experiences, guided by our culture and mission of adding joy. You model the Indigo Beliefs by being authentic, seeking inspiration, and connecting with customers through storytelling, aligning them with our brand.

What You'll Do

  • Create a warm, welcoming environment in our stores
  • Add joy to customers' lives
  • Use our products to tell compelling stories
  • Engage and connect with customers on the sales floor
  • Curate specific product collections for each customer
  • Maintain Visual Standards
  • Model Indigo's High Performance Characteristics
  • Stay informed about new products, promotions, and programs
  • Prioritize health and safety for all
  • Respond promptly to customer feedback
  • Hold yourself and others accountable
  • Own your development and give feedback to colleagues and leadership
  • Share ideas to improve the employee and customer experience

Qualifications

  • Experience in retail preferred but not required
  • Adaptability, flexibility, and willingness to learn
  • Commitment to exceptional customer and employee experience
  • Ability to be mobile on the sales floor
  • Ability to lift up to 40 pounds safely
  • Availability for flexible schedules, including evenings, weekends, holidays, and early mornings
  • Bilingual (French/English) required in Québec; other languages are an asset

Additional Information

At Indigo, we value diversity, inclusion, and community involvement. We encourage applicants from all backgrounds, including Black, Indigenous, People of Colour, LGBTQ2+, and those with disabilities. Accommodations are available upon request.


Read the full job description and apply online on the recuiter's web-site

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