The company:
Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit *** or follow us @johnsoncontrols on Twitter.
About this opportunity:
As the Technical Product Support Specialist you will coordinate the facilities across Australia to ensure effective management of the facilities including, environmental & sustainability, repairs & maintenance.
Responsibilities:
Liaise with Sales and Technical Services managers and staff to achieve timely and best available Technical Support experience for customers throughout ANZ
Coordinate and prioritise technical support site visits in the Sydney metropolitan area, Queensland regional, and as directed by the ANZ Technical Services Manager
Facilitate continuing support and mentoring of TFPP products, with a high level of professionalism in the day-to-day dealings with internal and external customers
Develop technical expertise of JCI Fire Detection products
Develop technical expertise of customers by development, promotion, and delivery of agreed and effective training and mentoring programs
Is dedicated to meeting the expectations and requirements of internal and external customers
Gets first-hand customer information and uses it for improvements in products and services
Acts with customers in mind
Establishes and maintains effective relationships with customers and gains their trust and respect
What we are looking for:
Diploma in Electronics or 6 years in Fire industry programming Detection Systems
Excellent written and verbal communication skills
Strong knowledge of JCI Detection Products
Willing to train customers
Willing to assist customer both onsite and offer technical support off site
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit ***/careers.
How to Apply:
Click on the APPLY button to submit your application in confidence.
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