The company:
Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit *** or follow us @johnsoncontrols on Twitter.
This role will be fixed term finishing on 31December 2025.
About this opportunity:
Providing operational support to the Service Operations Manager and service teams
How you will do it:
Review and manage weekly OT, warranty utilisation reports and completion of timesheets
Review and approve employee expense claims - ensure 100% compliance to the T&E policy
Manage teams daily days to invoice report, L&M billing report and AR aging report - drive improvement and compliance as necessary
Review weekly and monthly PSA schedule, PSA outstanding list and summary of PSA SLA's
Manage customer issue escalations and ensure action and close out of all customer issues
Manage technician scheduling activities including FLSP monthly calendar, on-call rostering and billable hours
Review and manage parts inventory and ordering including tracking, availability, managing onsite inventory and escalating parts issues and delays
Schedule field ride-alongs for Service Operations Managers, Service Account Managers and Service Branch Manager
Review debrief report and provide efficiency improvement ideas to Service Operations Manager
Other Ad Hoc duties when required
What we look for:
Excellent oral and written communication skills
Excellent attention to detail
Strong organisational, administrative skills and time management skills with ability to meet deadlines
High level of expertise in MS Office software including Outlook, Word and Excel
Capable of working efficiently in a fast-paced environment and under pressure
Ability to work effectively as a team member and independently
Only those candidates the Company (recruitment Agency Company) introduces to JCI by resumes on JCI's Talent Acquisitions team's explicit request will be deemed a candidate referred by the Company.
How to Apply:
Click on the APPLY button to submit your application in confidence.
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