Sales Support Associate

Description

Responsibilities & Expectations:


As a Sales Support Associate at Integrated Power Services, you will play a vital role in supporting our sales and operations teams by managing vendor relationships, handling customer inquiries, and ensuring smooth invoicing and documentation processes. Your work will be crucial in maintaining customer files, processing payments, and coordinating with various departments to ensure efficient project setup and completion. At IPS, we are committed to delivering exceptional power solutions, and as a key member of our team, you will help ensure that our sales support functions are streamlined, accurate, and responsive to customer needs.
Vendor Management:
Coordinate the collection of essential documentation from vendors, including W9 forms, OSHA logs, EMR, and Certificates of Insurance (COI).
Customer COI Requests:
Manage and respond to customer requests for Certificates of Insurance in a timely and accurate manner.
Inquiry Resolution:
Address customer and vendor inquiries related to invoicing, purchase orders (PO), and other transactional matters.
Document Management:
Complete and submit required vendor and customer documentation, ensuring compliance with all necessary standards and guidelines.
Accounts Receivable Support:
Assist in customer collections efforts by tracking outstanding payments and facilitating communication between customers and finance teams.
Invoicing Support:
Prepare Time and Materials (T&M) and Fixed Price job details for invoicing, ensuring accuracy and timely submission.
Customer File Maintenance:
Oversee the creation and maintenance of customer accounts in the system, including credit reviews, terms and conditions (T&C), Master Service Agreements (MSA), and Non-Disclosure Agreement (NDA) reviews.
Cross Departmental Collaboration:
Work closely with various departments, ensuring seamless communication and support for ongoing projects and initiatives.
Project Setup in NetSuite:
Assist in the setup of projects in NetSuite, ensuring proper documentation and alignment with customer agreements.
Payment Processing:
Process credit card payments in accordance with company procedures, ensuring timely and accurate transactions.
Vendor PO Management:
Process and track vendor purchase orders (POs) to ensure the smooth flow of materials and services.
Reviewing terms and conditions and contracts for MSA's and NDA's
Set-up and review projects in NetSuite
Work with customers and seller to receive PO for projects
Responsible for job folder preparation for invoicing
Assist with month-end closing and other administrative tasks, as needed
Prepare invoicing for NetSuite
Qualifications and Competencies:
Excellent interpersonal skills, including the ability to build rapport with current and potential customers
Critical attention to detail
Excellent communication skills, both oral and written
Ability to understand, perform and retain various job-related training
Flexible with hours, overtime, and some weekend work
Proficient in MS Office suite
You'll thrive at IPS if you.

•Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
•Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
•Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
•Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment.
•Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
•Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:


At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:
Paid Time Off (PTO)
401k Employer Match
Bonus Incentives
Tuition Reimbursement Program
Medical, Dental and Vision plans
Employee Assistance Program (EAP)
And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.