Description
Welcome customers, visitors, and clients with a friendly and professional demeanor.
• Process cash, credit card, and check transactions accurately and manage daily cash handling procedures, including balancing receipts.
• Answer and direct incoming phone calls to the appropriate department or individual, and take detailed messages when necessary.
• Assist with scheduling appointments, including service visits, meetings, and customer follow-ups.
• Maintain a clean, organized, and welcoming front desk and reception area.
• Respond to customer inquiries and provide information about the dealership's services and promotions.
• Handle incoming and outgoing mail, packages, and deliveries.
• Perform various administrative tasks such as filing, data entry, and managing records.
• Coordinate with various departments to ensure a seamless and positive customer experience.
• Maintain confidentiality of sensitive customer and company information.
• Assist with inventory and ordering of office supplies.
Requirements
• High school diploma or equivalent required.
• Previous experience in a receptionist, cashier, or similar customer service role is preferred.
• Strong customer service skills with a friendly, approachable, and professional demeanor.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with dealership management software.
• Strong organizational skills with a keen attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Professional appearance and conduct.
• Flexibility to work varied hours, including evenings and weekends, as needed.
Working Conditions:
This role is primarily based in a dealership or office setting. Requires prolonged periods of sitting and occasional light lifting. Must be comfortable engaging with the public and handling financial transactions.
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