Role: Support Engineer Technical Lead
Location: Dallas TX/New York City - Onsite in any of these locations
Duration: Full Time Perm
Salary: Negotiable
Searching for an outstanding Support Engineer Technical Lead to join our Information Technology team providing technical support for an active trading environment. This position will have a hands-on role in engineering, deploying, and sustaining the systems and applications directly utilized by our end-users working closely with employees to support their technology needs. Collaboration and mentorship of driven technology professionals will be necessary to deliver solutions built primarily on Microsoft technologies.
Successful candidates will have a demonstrated track record of progressive technical support experience with an emphasis in designing and delivering desktop solutions to end users. The candidate should possess educational and personal achievement along with a passion for technology. Financial industry knowledge is not a prerequisite, but an interest in the application of technology to support an investment management environment is a must. Providing excellent customer support and quickly learning new technologies will be necessary in this position. Candidates should expect to support applications, desktops, and scripts throughout their life cycles. An ideal candidate will be a self-starter, personable, have exceptional communication skills, attention to detail, and an unrelenting drive to implement effective solutions.
Job Requirements
Bachelor's degree, preferably in Management Information Systems or Computer Sciences.
6+ years of progressive enterprise infrastructure exposure supporting end user systems in an enterprise environment
2+ years engineering and implementing end user systems in an enterprise environment
Administration level knowledge of Microsoft Operating Systems, Microsoft Azure Active Directory, Office 365, and Windows Operating Systems
Install, configure, test, and maintain operating systems, application software, and management tools
Experience managing projects including milestones and target completion dates
Knowledge of desktop and server hardware, including performance optimization
Familiarity with MDM/MAM solutions
Fundamental knowledge of IP networking, routing, and system security
Strong exposure to utilizing PowerShell in management of systems
Proficiency in VOIP and SIP video conferencing technologies
Excellent written and verbal communications skills and strong customer service experience
Insatiable level of technical curiosity
Availability for night and weekend on-call work as well as light travel
Must be physically able to lift and carry computers and other related equipment of up to 50 lbs.
Beneficial Skills and Interests
Programming and scripting languages such as Python, Visual Basic, VBscript, or similar scripting/programming knowledge
Imaging solutions such as Windows Deployment Services and System Center Configuration Manager
Understanding of Unix/Linux especially RHEL and CentOS
Basic understanding of coding best-practices and version control
Usage of configuration management systems and automation technologies such as Ansible
Exposure to JIRA and Confluence or similar suites or ticketing systems
Software management including repackaging, scripted installations, and deployment
Leading technical training, both one-on-one and in group sessions
MCP/MCSE/CCNA or equivalent a plus
Knowledge of the Securities and Trading industry
Success Factors
Strong verbal and written communication skills
Ability to coach and mentor early career engineers
Passion for technology and desire to stay informed of the latest trends and best practices
Comfort in high pressure environments
Proven troubleshooting methodology and problem-solving skills
Ability to manage an active task list and consistently meet deadlines
Receive real-time job alerts and never miss the right job again
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