Our Place - Family Home Manager

Overview:

WHO WE ARE: Established locally in 1911, Volunteers of America Northern California & Northern Nevada (VOA NCNN) is one of the region's largest providers of social services. Our professional staff operates more than 40 locally managed and delivered programs. Services include food and shelter, counseling, independent living and parenting skills, substance-abuse treatment and rehabilitation, and job training. Currently, VOA NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence, through quality housing, employment, and related supportive services.

PROGRAM AND LOCATION: VOA-NCNN, a Certified Great Place to Work, is recruiting for a Family Home Manager position for Our Place Shelter. Our Place is a housing focused shelter designed to create a safe and stable environment for women and families who are experiencing homelessness. Our Place connects our guests with services and places them into permanent housing. Located on a 20-acre campus, this emergency shelter operates several homes, a welcome/intake center, dining hall, and a clothing boutique for 138 women, 38 families and 20 senior women and their animal companions. During the winter, Our Place also provides emergency housing for an additional 25 women. This is a full-time, exempt position. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage.

Responsibilities:

POSITION SUMMARY:

Demonstrates a professional and person-centered approach to client engagement for specific program objectives. Objectives include supportive interaction with individual clients, families, and team members, supporting the safety and integrity of all clients and families, and performing all work duties as required. Work is performed cost-effectively and service-oriented related to established organizational standards.

OBJECTIVES/ACTIVITIES:

A. Responsible for compassionate, safe, housing-focused, individualized, and family-focused programming for all campus clients and monitoring and ensuring the program's safety.

1. Serve as the point of contact to Washoe County in the absence of the Shelter Director.

2. Attend all meetings and training as requested by the Shelter Director.

3. Ensure compliance with contract and funding source requirements.

4. Coordinate and prepare information for audits and monitoring visits per the Shelter Director.

5. Maintain clear, thorough, and routine communications with the Shelter Director on all issues, including participants, programmatic matters, and personnel related to the Emergency Shelter, Campus Homes, Overflow Areas, Welcome/Intake Center, Clothing Boutique, and Dining Hall.

6. Make recommendations to the Shelter Director for quality improvement.

7. Create and maintain accurate bed rosters.

8. Enter information into Sharepoint and monitor usage as required.

9. Provide daily work direction to staff on duty.

10. Ensure proper staffing levels per contractual requirements.

11. Analyze data from HMIS or program reports to ensure data accuracy. Correct any data errors in HMIS.

12. Ensure that a designated staff member is always available to answer the Our Place phone line 24/7, coordinating schedules and coverage for after-hours shifts.

13. Ensure inventory control of all linens, blankets, cleaning supplies, or other rented items. Monitors program equipment and supplies inventory and takes appropriate action to replace or restock as needed.

14. Request office, cleaning, and other program supplies as needed per procedure.

15. Ensure the cleanliness of all campus facilities, including but not limited to, homes and dining hall at all times.

16. Request maintenance repairs as necessary.

17. Conduct safety drills.

18. Ensure staff demonstrate quality customer service.

19. Correct any safety concerns or hazards immediately. Report unresolved safety concerns to the Shelter Director.

20. In conjunction with the Shelter Director, review program procedures annually with all campus staff.

21. Assist with implementing and complying with all 'Our Place' policies and procedures.

22. Ensure the safekeeping of all participant belongings per policies and procedures.

23. Role model positive behavior to help participants as they work towards housing.

24. Monitor and observe participant activities for noncompliance with program safety rules.

25. Answer client questions with clear and thorough communication.

26. Assist with grievance investigations as requested.

27. Review and monitor incidents, ensure accurate reports are submitted by the end of the shift, and report serious incidents to the Shelter Director via the web-based platform SharePoint.

28. Review and monitor the information from incident logs and other databases for trends and patterns and provide staff training as needed.

29. Document and report all client concerns and/or infractions that can impact the program's security.

30. Coordinates the distribution of client's meals.

31. Provide crisis management and de-escalation as needed.

32. May perform other duties as assigned.

B. Responsible for training, development, and management of staff.

1. Participate in the interviewing and selection of qualified staff as needed.

2. In coordination with Human Resources, the Shelter Director, and other staff - recruit and train all staff. Recruiting includes but is not limited to reviewing resumes, conducting interviews, making selections, conducting reference checks, and responding to HR inquiries regarding new hire paperwork.

3. In conjunction with the Shelter Director, review and update support staff job descriptions.

4. Identify staffing needs and report gaps to the Director.

5. Develop and adhere to staffing schedules to provide adequate/safe staffing.

6. Review and approve time-off requests.

7. Ensures the Assistant Manager effectively responds to emergency shift coverage needs.

8. Ensure that all hours entered into the payroll system are accurate and timely.

9. Provide the orientation and training of new employees on all aspects of the position.

10. Supervise Support Staff.

11. Document and investigate all employee concerns. Report concerns to the Shelter Director or Human Resources Department when appropriate.

12. Ensure all staff on shift are meeting or exceeding performance standards. Address performance through employee corrective actions and counseling memos as needed. Report any significant infraction of procedures to the Shelter Director.

13. In conjunction with the Shelter Director, establish goals and objectives for staff and provide feedback on the achievements of the goals.

14. Conduct employee evaluations.

15. Schedule and lead staff meetings.

16. Identify ongoing training for new and existing staff and report needs to the Shelter Director.

17. Conduct and document staff training. Track all staff tr.