Dispatcher

Overview:

Looking to continue your career in logistics and operations? R. Poust Heating & Cooling, part of the renowned Apex Service Partners network, has an exciting opening for a Dispatcher based in Sparta, New Jersey. With decades of service across Northern New Jersey, R. Poust has built a strong reputation for reliable HVAC, plumbing, and indoor air quality solutions. As a member of the Apex Service Partners family, we offer long-term career growth within a company known for its innovation, operational excellence, and deep commitment to both its employees and customers. If you're ready to be part of a dynamic, customer-focused team and help manage daily operations, this is the opportunity for you!

Job Responsibilities

• Coordinate Technicians' Schedules - Work closely with the Service Manager to build a seamless operation by coordinating transportation movements and maintaining up-to-date schedules for technicians

• Track Technician Start/Departure Times - Monitor and adjust technician schedules throughout the day, ensuring efficient time management and job completion

• Route Management - Maintain a matrix of technicians' routes, start locations, specialties, and tools to ensure that the right technician is assigned to the right call

• Daily Interaction with Technicians - Communicate with technicians daily to anticipate issues with routes, parts, or scheduling and make quick decisions to resolve problems

• Customer Requests - Respond to customer inquiries and special requests related to technicians' jobs, providing updates as needed

• Maintain Schedules - Track and manage technicians' vacation, sick, and weekend schedules to ensure proper staffing at all times

• Forecasting & Follow-up - Forecast workload for 2-3 days in advance, follow up on pending/recommended work, and ensure technicians are prepared for upcoming tasks

• Parts & Status Updates - Contact customers regarding pending parts and provide updates on the status of parts for ongoing jobs

• Problem Resolution - Anticipate and resolve any challenges that may arise with routes, technician availability, or customer requirements, ensuring smooth operations

Qualifications

• Experience - Previous dispatch, scheduling, or operations experience is a plus

• Organizational Skills - Strong attention to detail and ability to manage multiple tasks and schedules efficiently

• Communication Skills - Excellent communication skills to interact with technicians, customers, and the Service Manager effectively

• Problem Solving - Ability to anticipate problems and make sound decisions quickly

• Tech Savvy - Comfortable using scheduling or dispatch software, such as Service Titan or similar systems

• Team-Oriented - A strong team player with the ability to collaborate and maintain smooth operations across all levels

• Availability - Must be available Monday through Friday, 7:30 AM to 4:00 PM

Benefits

• Medical, Prescription, Dental, and Vision Insurance - Comprehensive coverage with minimal out-of-pocket expenses

• Disability & Term Life Insurance - Financial security for you and your loved ones

• Matching 401(K) Benefits - Competitive retirement savings plan to help secure your future

• Ongoing Training & Development - Opportunities for continuous growth and skill enhancement

• Paid Holidays & PTO - Paid time off for holidays and generous paid time off for work-life balance

R. Poust may conduct a pre-employment background check and drug test, subject to applicable laws.

Join R. Poust Heating & Cooling and be part of a company committed to operational excellence and customer satisfaction. Apply today and help us deliver outstanding service as part of the Apex Service Partners network!

R. Poust Heating & Cooling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities:

Who/What Are We Looking For?

Coordinate the transportation movements of the technicians

Must keep track of the drivers' schedules as they change throughout the day

Keep track of the technicians' start and departure times

Must maintain a matrix with the techs' routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech

Requires interaction with drivers daily

Anticipate problems with routes and parts by making quick sound decisions

Respond to special requests from customers related to jobs performed by a technician

Order parts for special orders

Maintain techs' vacation, sick and weekend schedules

Follow up on all pending/ recommended work

Forecast workload for 2-3 days out

Contact customers with parts pending and status of parts



Dispatch experience highly preferred

Ability to pass a background check

High school diploma (or GED)

Demonstrate passion for excellence with respect to treating and caring for customers

Strong decision-making abilities

Ability to identify customer needs and clearly articulate product and service offerings

Highly developed sense of integrity and commitment to customer satisfaction

Meet all attendance and dependability requirements

Team player

Multitasking and time management skills with the ability to prioritize

Core Competencies:

Strong verbal and written communication skills

Comfortable in navigating through multiple software systems and windows simultaneously

Ability to show empathy when responding to customer's needs

Must be flexible with the ability to adapt to changes quickly and think conceptually