Position OverviewThe Sales Associate is responsible for sales generation and delivering a positive customer experience.
The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.).Reports To:
Store ManagementEssential FunctionsCustomer Experience Greeting Customers:
Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.
First Impressions:
Create a positive first impression for the customer through an energetic attitude and adherence to dress code.Store Standards:
Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness.Product Information:
Provide customers with current relevant information about the product.Fitting Room Service:
Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale.Cash Wrap Efficiency:
Provide efficient service at the cash wrap, offer Gift Cards, maintain cash wrap cleanliness, and capture customer information in the database.Customer Appreciation:
Sincerely thank all customers for shopping at GUESS as they exit the store.Cooperation & DependabilityTask Completion:
Satisfactorily complete all duties as assigned by management.Punctuality:
Be punctual and adhere to the designated work schedule.Teamwork:
Be flexible and work well with peers and management to accomplish duties.Policy Adherence:
Follow GUESS Policies and Procedures 100%.Housekeeping:
Perform housekeeping duties as required.Personal PerformanceSales Goals:
Meet or exceed the Sales per Hour (SPH) result as assigned by management.Miscellaneous ResponsibilitiesMeetings and Functions:
Participate in and attend all store meetings and other related functions.Positive Attitude:
Represent a positive attitude toward the merchandise and the company.Inventory Participation:
Participate in all inventories.Additional Duties:
Assume and complete other duties as assigned by store management.Physical Requirements:
Ability to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts.Job RequirementsCustomer Service Skills:
Excellent communication and customer service skills.Retail Experience:
Previous retail experience preferred.Team Player:
Ability to work well in a team-oriented environment.Flexible Schedule:
Ability to work flexible hours, including evenings, weekends, and holidays.Physical Stamina:
Ability to walk, reach with hands and arms, stoop, kneel, crouch, and balance on a frequent basis.?
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