WEEKEND - Lead Coach

KIDStrong Enterprises LLC
US - North Carolina - Cary
May 23, 2025

Benefits:

Bonus based on performance
Competitive salary
Employee discounts
Flexible schedule
Free uniforms
Training & development

NOTE: This position requires open availability on Saturday and Sunday from 8:30am to 6pm as it is primarily a WEEKEND position. Job Duties & Responsibilities

A KidStrong Lead Coach is the support system of the Area Developer when it comes to the center. It's the responsibility of the Lead Coach to work with the Area Developer on fostering a culture of learning and development for both their Coaches and the Families that attend the center and delivering key business results such as sales performance and lowering member attrition. The Lead Coach is a talented, welcoming, and engaging leader who is focused on delivering an exceptional experience for the kids, families, and team members.

RESPONSIBILITIES:CENTER OPERATIONS

Understand the center's key KPI's and financials in order to make informed and responsible business decisions.
Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
Oversee center level initiatives i.e. center maintenance, training, brand consistency etc.
Daily, Weekly, and Monthly cleaning and maintenance of the center
THIS POSITION REQUIRES OPEN AVAILABILITY ON SATURDAY and SUNDAY from 8:30am to 6:00pm
Typical schedule includes 2 weekday and 2 weekend shifts with specific hours dependent on the needs of the center and supporting / covering their team on their 2 consecutive days off. Those 2 days you will oversee the operation.
Weekday schedule will be 10:45am to 7:45pm with a 1 hour mandatory lunch break.
Weekend schedule will be 8:45am to 5:45pm with a 1 hour mandatory lunch break.
When working Camps, PNO, Birthday Parties, and off site events work schedule will be adjust accordingly.
Communicate any Coach schedule changes using appropriate scheduling and communication platforms with guidance of our our other Lead Coaches.
Schedule and sell KidStrong events such as Camps. PNO and Parties, to maximize center profitability.

SALES

Maintain flawless lead management by conducting call drives to new and existing leads in the Center's CRM tool.
Finalize sales and bookings that are generated through online self-sign up flow.
Source and attend local events to increase brand awareness, drive incremental leads and memberships.
Dedicated 2 hour daily sales outbound calls / texts / trial follow ups.
Center must achieve a net positive in membership monthly. Goal is a net positive of 25 members every month.

LEADERSHIP

Foster a coaching culture - see something, say something.
Continuously assess and evaluate Coaches based on theKidStrong Coach DNA profile and class quality. Giving immediate feedback on and off the blue floor.
Partner with the Area Developer on onboarding, managing, training and evaluating coaching candidates.
Manage and support ongoing professional development of staff through LearnUpon.
Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.

COACHING

Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from 15 months - 11 years-old approximately as required by business demands.
Understand the "why" behind the KidStrong curriculum and be able to clearly and concisely communicate it.
Demonstrate and manage the implementation of various programming and curriculum elements.
Use the KS Coaches App to record data and provide data (attendance, awards, etc.).
Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lift and repeatedly move equipment up to 75 pounds in weight.
Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
Approximately 2-4 dedicated scheduled coaching days or per business needs.

SKILLS/QUALIFICATIONS

Coaching background and a passion for working with children is non-negotiable!
Comfortable speaking to parents/guardians regarding variety of topics
Achieve Coach Certification through the HQ Training and Certification team.
Complete training through LearnUpon as required by the HQ Training and Certification team.
Prior experience as a pediatric OT/PT is a plus, but not required
Previous experience in management is preferred but not required
Practical work experience with Google and Microsoft platforms.
Previous experience with systems and platforms such as ZenPlanner, LearnUpon, Sales Message, HubSpot, and Ooma is preferred but not required
Intermediate knowledge of physiology, exercise technique, and body mechanics
CPR certified

DNA/COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

High Standards

Establishes and holds high standards

Natural Leader

Creates culture
Takes initiative

Leads by Example

Sets tone through actions

Passionate

Stays focused on the KidStrong Goals.
Goal oriented and high performing.

Command Presence

Upholds KidStrong Values; creates vision for others.

Teacher

Communicate and ensure transfer of knowledge.

Professional

Approaches others in a tactful manner
Reacts well under pressure
Treats others with respect and consideration
Accepts responsibility for own actions
Follows through on commitments.

Performer

Engaging, Fun, Likable
High Energy, Clear & Easy to Understand

Mentor

Develops and nurtures relationships
Focuses on developing self and others

Planning/Organizing

Prioritizes and plans work activities; Develops realistic action plans.
Sets goals and objectives
Uses time efficiently
Plans for additional resources
Organizes or schedules other people and their tasks

Oral Communication

Speaks clearly and persuasively in positive or negative situations
Responds well to questions; Listens and gets clarification
Demonstrates group presentation skills; Participates in meetings.

Written Communication

Writes clearly and informatively;Edits work for spelling and grammar
Varies writing style to meet needs
Presents numerical data effectively; Able to read and interpret written information.

Teamwork

Balances team and individual responsibilities

Read the full job description and apply online on the recuiter's web-site

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