We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the practice on-site Monday through Friday.
Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices.
Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.
Responsibilities may include:
• Leading up to the patient visit, Clinic/Practice assistants schedule all appointments, conduct reminder outreach, and obtain Prior Authorizations from insurances when needed for specific exams.
• During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.
• At the conclusion of the visit, during check-out, Clinic/practice assistants are tasked with scheduling follow-up appointments, tests, and/or procedures.
• Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring the providers in basket, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.
We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!
Required:
High school graduate or equivalent
Preferred:
Associate's degree
Medical office experience
Brigham and Women's Physicians Organization, Inc.
is an Equal Opportunity Employer.
By embracing diverse skills, perspectives and ideas, we choose to lead.
All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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