Work from home- Customer Service Rep

Conduent
US - Massachusetts - East Falmouth
May 3, 2024
Telecoms

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Customer Experience Associate

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits

Join our team as a Customer Experience Associate - $13/hour 100% work from home Full Time (40 hours/week)

Join a team that helps clients while being a part of a supportive culture that celebrates your successes.

About the Role

You will be supporting our clients customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service.

As a Customer Experience Associate, you will be responsible for:

Identifying customer needs, answering questions, or resolving problems
Performing routine call center activities concerning business products and services
Using the tools provided to guide you through customer conversations
Providing customers with important information while communicating in a warm empathetic manner
Gathering information to keep customer profiles and accounts up to date
Providing exceptional customer service while thriving in a fast-paced work environment

Requirements

To be successful in this role you will:

Be at least 18 years or older with High School Diploma or GED
Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
Live within 50-mile Radius of London, KY and have high speed internet.
Be able to successfully pass a criminal background check and drug test.
Be able to type a minimum of 20 WPM (words per minute) on a computer
Have at least six months of customer service experience.
Must have the flexibility to work any shift (schedule will be assigned at time of offer); Monday through Sunday, inclusind holidays.

Working with us

Join a rapidly growing organization that can support your career goals.

Working for you

What you get:

Paid Training
Career Growth Opportunities
Full Benefit Options
Great Work Environment

About Us

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Join Us

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

Closing:

At Conduent, we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:
click here to access or download the form. You may also click here to access Conduents ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Associated topics:
appointment setting from home, home based online, stay at home, stay at home contracting, telecommute contracting, telecommuting online, work at home, work at home work, work from home job, work remote

Read the full job description and apply online on the recuiter's web-site

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