Hotel Front Desk Associate

* Hotel Front Desk Associate*

*Job Category*:* Hospitality *Requisition Number*:* HOTEL002039 Showing 1 location *Job Details*

*Description*

*The Hampton Inn Philadelphia/Great Valley/Malvern, managed by Moody National Management LP is currently looking for Front Desk Associates to join our team. Previous customer service experience is a plus, but not required. This position is responsible for making reservations, checking in/out guests, and assisting with guest solutions.*

*All Full-time associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match, paid time off and comprehensive benefits (including medical, dental, and vision).*

The Front Desk Associate processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction.

Essential Functions:

Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.

Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.

Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.

Accurately complete any logs/reports as specified by management.

Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.

Other duties as assigned.

Job Specifications:

Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.

Excellent interpersonal, written/verbal communication and telephone etiquette skills.

Intermediate proficiency with Front Desk computer systems

Excellent command of the English language; second language proficiency desirable.

Excellent time management skills and ability to multi-task and prioritize work

Excellent written and verbal communication skills

Exceptional problem solving skills

Ability to maintain customer focus

Excellent organizational and planning skills

Ability to work well in a team environment

Ability to follow corporate standards and procedures

Experience and Education:

High School education or equivalent work experience.

1+ years of experience as a Front Desk Clerk or other customer service position.

Minimum training required per year as assigned by the company

Any additional training required by manager

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This is a full-time position. Overtime may be required occasionally.

Work days and work hours may vary.

This position works indoors.

*Qualifications*

*Skills*

*Preferred*

*Teamwork*Novice*Problem Solving*Novice*Dependability*Novice*Computer Systems*Novice*Customer Focus*Novice*Cash Handling/Mgmt*Novice*Behaviors*

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*Motivations*

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*Education*

*Required*

High School Diploma / GED or better.

*Experience*

*Licenses & Certifications*