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Director-Emergency Services
Description:
JOB PURPOSE:
Under the Direction of the Vice President of Patient Services/Chief Nursing Officer has administrative and operational responsibility for assigned departments, including management of cost and finance, human resources, operations, quality of care and clinical outcomes, patient, physician and staff satisfaction, change management and any other relevant responsibilities related to this position. Serves as part of a the management team and Shared Governance Model focused on promoting the mission, vision and values, of PHC and Nursing Professional Practice, embracing a person-centered philosophy while promoting patient- family centered services across the continuum and enhancing value-driven outcomes.
KEY RESPONSIBILITIES:
1. Develops standards of performance, policies and procedures for designated areas of responsibility.
2. Organizes the areas of responsibility in accordance with administrative guidelines in order to provide specified nursing and patient care services to meet organizational, regulatory privacy and Medical Staff guidelines.
3. Manages, implements and effects Change.
4. Maintains safe work environment and culture, promotes excellence in customer care.
5. Oversees planning, growth and strategic initiatives for assigned departments.
6. Functions in an advisory capacity to the Vice President of Patient Services in evaluating proposed changes as they relate to these departments.
7. Directs implementation and ensures compliance with standards of nursing and professional practice that promotes optimum health care delivery along the lifecycle continuum.
8. Identifies opportunities for improved customer value.
9. Manages Quality Patient Care and Quality patient Outcomes.
10. Manages Patient/Physician/Staff Satisfaction.
11. Collects and analyzes data to improve performances.
12. Serves as part of a collaborative management team focused on promoting the Mission, Vision and Values of Piedmont Healthcare. Writes and/or edits collateral material for marketing and public relations purposes including but not limited to brochures, fliers, fact sheets, bios, and letters.
Qualifications:MINIMUM EDUCATION REQUIRED:
Graduate of an accredited School of Nursing.
MINIMUM EXPERIENCE REQUIRED:
Seven (7) years of nursing experience, to include three (3) years of progressive management experience required.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
Current Licensure as a Registered Nurse in the State of Georgia.
ADDITIONAL QUALIFICATIONS:
Bachelors degree in Nursing is preferred.
Masters degree in Nursing or related field is desired.
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Piedmont. Real Change Lives Here.
Piedmont is empowering Georgians by changing health care. We continue to fuel Georgia's growth through safe, high-quality care close to home through an integrated health care system that provides a hassle-free, unified experience. We are a private, not-for-profit organization that for centuries has lived up to our purpose to make a positive difference in every life we touch in the communities we serve.
Across our
• 2,279
• physical locations we care for more than
• 4.5
• million patients and serve communities that comprise 85 percent of Georgia's population. This includes
• 26
• hospitals, Piedmont Urgent Care centers,
• 108
• QuickCare locations,
• 2,171
• Piedmont Clinic physician practices and nearly
• 3,600
• Piedmont Clinic members. Our patients conveniently engage with Piedmont online, as they scheduled more than
• 562,000
• online appointments and over
• 121,100
• virtual visits.
With more than
• 47,000
• care givers we are the largest Georgia-based employer of Georgians, who all came for the job, but stayed for the people. In 2024 and 2023, Piedmont has earned recognition from Newsweek as one of America's Greatest Workplaces for Diversity and also as one of America's Greatest Workplaces for Women. In 2022, Forbes ranked Piedmont on its list of the Best Large Employers in the United States. In addition, Piedmont provided nearly
• $607 million
• in community benefit programming and uncompensated care in Fiscal Year 2024.
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