YMAX: Customer Service Specialist

B Riley Financial
US - Florida - West Palm Beach
April 17, 2024

Customer Service Specialist

Job Type : Full-time

Experience level: 1 year

Expected hours: 40 per week

Shift: 8-hour shift

Weekly day range: Monday to Friday

Location: West Palm Beach, FL

Work Setting: Remote / Work from home

Benefits:
401(k)
401(k) matching
Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Paid holidays
magicJack, the inventor of magicJack and a pioneer in voice over IP (VoIP) technology and services, is a leading cloud communications company. With its easy-to-use, low-cost solution for telecommunications, the Company has sold more than 10 million award-winning magicJack devices, now in its fourth generation, has millions of downloads of its free calling app, and holds more than 30 technology patents. magicJack is the largest-reaching CLEC (Competitive Local Exchange Carrier) in the United States in terms of area codes available and number of states in which it is certified.

magicJack provides both residential and business phone solutions. magicJack For Business offers a robust VoIP phone system that help small to medium size businesses stay connected with their customers.

We're looking for a strategic partner to fill the Customer Service Specialist role in our magicJack For Business segment.

We envision creating the most remarkable customer experiences from the moment we engage a customer. The best message is for our Customer Support Specialists to serve customers the way they want to be served. If you consider yourself a team player, solutions-driven, a strong communicator, and a heart for service, then our Customer Support Specialist is the next great career move!

Job Overview:

As a Customer Service Specialist, you will be the primary point of contact for existing and potential customers through multiple support channels - phone (inbound/outbound), email, and chat. You will serve as the frontline representative of our company, ensuring positive interactions and fostering strong customer relationships. Your goal will be to enhance customer satisfaction, drive sales, and contribute to the overall success of magicJack For Business.

Key Responsibilities: Engage with customers in a professional and courteous manner, actively listening to their needs and concerns.
Provide accurate information about products, services, promotions, and company policies.
Address customer inquiries, resolve complaints, and escalate complex issues to appropriate channels when necessary.
Proactively identify opportunities to upsell or cross-sell products and services based on customer needs and preferences.
Follow communication guidelines while adapting to customer responses.
Document all customer interactions, including inquiries, feedback, and resolutions, accurately in the CRM system.
Meet or exceed daily, weekly, and monthly performance metrics, including call volume, conversion rates, and customer satisfaction scores.
Collaborate effectively with team members and other departments to ensure seamless customer experiences and consistent messaging.
Stay updated on product knowledge, industry trends, and company updates to provide informed assistance to customers.
Qualifications: High school diploma or equivalent; additional education or certifications in customer service or sales is a plus.
Previous experience in customer service, sales, or help desk related field.
A high level of commitment to helping and serving others.
Excellent communication skills, both verbal and written, with a clear and articulate phone manner.
Strong interpersonal skills, with the ability to build rapport and empathize with customers.
Ability to prioritize tasks and manage time efficiently to meet deadlines.
Results-driven attitude with a focus on achieving targets and exceeding expectations.
Adaptability and resilience to handle challenging situations and difficult customers professionally.
Commitment to continuous learning and self-improvement to enhance job performance.
Proficiency in using CRM software and other relevant computer applications with attention to detail and accuracy in data entry and documentation.
Knowledge of MS Office with an emphasis on MS Word, Excel and Outlook.
Basic understanding of Internet-related hardware and software.
Other details Pay Type Hourly

Apply Now

Read the full job description and apply online on the recuiter's web-site

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