hospitality night ambassador

citizenM
US - Florida - Miami
May 6, 2025

What others do by day, you do best by night (including perfect cappuccinos at 3. 00AM). You want to greet the whole world, one person at a time - even when they're sleepy.

We won't put you in a box as a 'receptionist' or 'food and beverage' person. With us, you'll become a champion multitasker - customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests.

Your typical citizenM shift could include :

Making sure everyone gets a warm welcome as soon as they walk in;

Helping guests at the self check-in kiosks (we have no reception desk);

Preparing and serving hot and cold breakfast and meals;

Being a kitchen hero - this means you'll be dishwashing, kitchen cleaning, food handling and cooking;

Brewing delicious coffee or mixing a signature cocktail;

Being a secret concierge to the city, answering guests' questions about the best places to visit, eat, shop or party;

Maintaining the living room and cleaning canteen, and arranging food displays for the following shift;

Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);

Handling reservations in our property management system (PMS), including the nightly audit;

Holding the keys to the castle; responsible for operations during the night shifts;

Taking care of our guests including in emergency situations.

Do you have what we're looking for?
To be successful at citizenM, you'll need to have :

A genuine touch: Treat all people as you would treat your best friends;

A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.

And you'll need to be :

A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.

Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.

Fluent in English. Other language abilities are welcome too!

Typical shift :
Our hotel operates 24 / 7 with a rotating flexible schedule

Night shift hours are overnight :

11:00 pm - 7:30 am

What's in it for you?

Competitive pay of $22. 71 per hour

Bonus potential of up to 10 % monthly based on your impact on the team, guest satisfaction, and financial performances

Medical, dental, vision benefits at an extremely low employee cost;

Life insurance and 401K;

Nights at any of our hotels around the world (business permitting);

Extensive time off balance starting at 18 days in your first year

An exclusive citizenM outfit and comfy shoes by On Running

Meal and coffee (or tea) on us during your shift break

Employee Assistance Program (EAP)

citizenM referral program - refer your talented friend or family member and get rewarded for it!

Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years here. )

citizenM is an affordable luxury hotel chain for mobile citizens of the world. With a style that will knock your socks off, we offer citizens a real home from home, plus the world's fluffiest pillows. Our typical guest is a frequent traveler who is quality and design-driven, and value-conscious. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA, and Asia, with more to come soon. We are proud to put hospitality back into the hospitality industry and have received numerous awards for our groundbreaking approach. We like to do things differently. This means our hotels are not traditional… and neither are our support offices. We're open-minded, with kind hearts and global minds.

We actively seek applications from qualified individuals and groups who are under-represented in the workplace, whether in relation to religion, ethnicity, age, gender identity, sexual orientation or disability. We're also happy to make accommodations in the interview process and beyond to best suit the needs and strengths of disabled people and neurodivergent individuals. If you require accommodations, please add a note in your application and we will work together to find the best solution possible.
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Read the full job description and apply online on the recuiter's web-site

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