Hitachi Rail is looking for an enthusiastic self-motivated Hardware Support Specialist who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic. The position is based in Jacksonville, FL.
About us:
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organization to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in.
Responsibilities:
This person will be an integral part of the CSX project team, responsible for the maintenance and implementation of the CAD system hardware.
Coordination of all maintenance services:
Maintain all CAD workstations and related equipment such as LCD monitors, Video graphic cards, Fiber network cards, hard drives, keyboards, and mice.
Coordinate upgrades to CAD workstations and associated equipment.
Report system problems to CSX Project Manager.
Schedule Subcontractors to perform services. Review and approve these services.
Support of Red Hat Linux operating system changes and upgrades.
Support of and coordination with CSXT personnel who are responsible for performing CSXT maintenance obligations:
Analyze system problems, ie: hardware, software and field.
LCD monitor refresh.
Dispatcher workstation refresh.
Schedule routine preventative maintenance and cleaning of CAD hardware systems.
Travel to field locations.
Performance of inspection, adjustment and repair of CAD hardware:
Coordinate warranty repair of CAD hardware systems.
Maintain configuration adjustment of monitors and printers.
Document all equipment failures.
Management of on-site spare parts inventory:
Maintain inventory list of spares.
Maintain 100% availability of spares local and remote sites.
Maintain off the shelf spares pre-configured for replacement.
Maintain storage room for spare parts and supplies.
Presentation of on-site training courses and related instruction:
Training classes for new Electronic Signal Specialist's. To cover operation, setup, troubleshooting of CAD related equipment.
On the job training during system refresh, redesign, add-ons, and modifications.
Retention of Headquarters support services, as required.
On-call availability, 24 hours per day, 7 days per week with a maximum 4 hour response time.
Coordination of all new projects on site and in the field:
Project review and specification with CSX.
Provide estimates, design, purchase requisitions, receiving/stocking material, installation, testing, documentation, and training.
On-site tour representative for potential Hitachi STS customers.
Monitor system performance and make recommendations for modifications and upgrades.
Generate monthly Status reports to Hitachi STS Project Manager:
Include accomplishments, problems, and following month plans.
Maintain a complete set of documentation on-site:
Coordinate hardware drawing changes.
Replace third-party vendor documents with the most current.
Required skills/experience:
This position requires a minimum of 5 years of experience managing PCs, hardware, and workstations. Knowledge of Windows and Unix commands and utilities is essential in analyzing system problems, as well as an understanding of the hardware system configuration and operation of equipment.
Education:
4 year college (or technical school) degree - or relevant/relatable experience.
Hitachi Rail employees enjoy a comprehensive benefits package including Competitive Pay, Medical, Dental and Vision Insurance, Short & Long Term Disability, Life & Accident Insurance, Flexible Spending Accounts, a Retirement Savings Plan, and Paid Vacation. We also offer a number of Work/Life Programs such as Flextime and a variety of Training and Development opportunities.
We thank all applicants for their interest; however, only those under consideration will be contacted. Join us at ***/careers
It is our commitment at Hitachi Rail to create a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of the request and contact information to ***. Queries other than accommodation requests will not be responded to.
In accordance with the DOT's FRA and FTA programs, Hitachi's substance screening program tests pre-employment candidates and current employees, as required for safety-sensitive positions.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Railroad Equipment Manufacturing and Rail Transportation
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