Virtual Access Manager

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

The Virtual Access Manager will provide access education to HCPs of insured patients who enroll in the program and have been prescribed one of our client's brands. They will engage healthcare providers, and their staff to communicate and educate on patient pharmacy benefit coverage, prior authorization processes, general payer policy criteria and affordability programs supporting the initiation of the products. They will have a solid understanding of the local, regional and national payer landscape. Exceptional customer and patient engagement skills, attention to detail, and the ability to think comprehensively is a must. The virtual Field Access Manager will report to a National Manager.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

What's in it for you?

• Competitive compensation

• Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions

• Generous performance-driven Incentive Compensation package

• Competitive environment with company wide recognition, contests, and coveted awards

• Exceptional company culture

• Recognized as a Top Workplace USA 2021

• Awarded a 'Great Place to Work' award in 2022 and 2023

• Fortune Best Workplaces in Biopharma 2022

Responsibilities

• Engage healthcare providers and appropriate office staff to educate on access to prescribed treatments within the specialty pharmacy channel, including addressing questions about initial access, insurance approval and reauthorizations pertaining to the initiation of product.

• Educate HCP office staff about prior authorization & appeals process, how to access related forms, and high-level information about submission procedures and reauthorization requirements.

• Work compliantly and proactively to identify and resolve patient access and reimbursement issues, within assigned geography.

• Provide appropriate factual process information to HCP office utilizing Personal Health Information (PHI), with appropriate patient consent.

• Serve as reimbursement expert for patient support services team for assigned geography/plans.

• Utilize approved resources and call guides/FAQs to provide education and answer questions as needed.

• Conduct ongoing payer policy reviews and contribute local, regional and national policy insights to Field Access Managers and client leadership.

• Virtually manage assigned accounts and align with FAM team on ongoing support needs.

• Document call details with attention to data integrity to ensure compliance with program policies and business rules.

• Navigate CRM platform in daily interactions and learn internal team processes.

• Maintain confidentiality of Patient Health Information (PHI) and act in compliance with all laws, regulations, and company policies.

• Triage appropriate escalations to the Field Access Manager team in accordance with the program design and business rules.

• Comply, take, and attend all required training.

• Adhere to all Inizio and client policies, procedures, business rules, and call guides, as well as applicable laws.

Knowledge, Skillset and Abilities

• Knowledge of private/commercial payers and processes.

• Strong problem-solving skills, detail oriented.

• Strong communication skills allowing exceptional engagement with both healthcare providers, and their staff.

• Skilled at productive and effective collaboration.

Requirements

• BS/BA Degree

• Proven success operating in a virtual environment*

• 3+ years of relevant experience in - reimbursement and patient access, market access, specialty pharmacy, or physician/system account management.

• Experience engaging HCP staff in a support role to educate on access pathways and product requirements.

• Experience navigating payer reimbursement process, preferably Medicare Part D (pharmacy benefit design and coverage policy).

• Product launch experience preferred

• Experience navigating payer reimbursement process, preferably Medicare Part D (pharmacy benefit design and coverage policy).

• Experience with specialty products acquired through specialty pharmacy networks.

• Patient-centric and service-oriented mindset, with a high degree of emotional intelligence and empathy.

• Exemplary interpersonal and listening skills.

• Strong communication (written and verbal), and presentation skills.

• Strong business acumen

• High enthusiasm with a drive to success within a team - demonstrated ability to reach common goals in collaboration with multiple therapeutic specialists, sales leadership, market access, and patient support services colleagues.

• Highly organized with excellent attention to detail and the ability to multi-task in engaging both patients and providers.

• Highly proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing , and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at:

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employm.