Job Title: Dispatching Clerk
Job Location: Washington-USA-20001
Work Location Type: On-Site
Salary Range: $22.00 - 25.00 per hour
About us
LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted 'Airline Caterer of the Year in North America' for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement
This candidate will effectively and efficiently handle administration functions in the Dispatch Office. Ensure various airline customers and internal customers satisfaction by providing accurate and timely information in a professional manner.
Main Accountabilities
Act as liaison between LSG Sky Chefs and customers
Communicate flight information with Customer Service (CS) Management staff, Drivers, and Customer service reps
Must be willing and able to drive company vehicle to meet with customers on the field and help driver's cater aircrafts as needed.
Generate reports to airline customers
Responsible for signing out all truck keys and radios.
Maintain billing documentation and communicate as required with billing clerks
Operate ACE and other airlines' information systems.
Plan all driver runs based on staffing, employee schedule and customer needs
Do work with airport security and flight coordinate to make sure all meals beverages and equipment is ready for delivery
Airline equipment inventory and ordering
Other responsibilities as assigned by management
Knowledge, Skills and Experience
Excellent communication skills: able to read, write, and speak English
Must have basic mathematics skills
Basic computer skills and ability to learn Microsoft applications (Word, Excel, Outlook) and other software applications
Experience using a web-based transportation system
Customer service skills, strong interpersonal skills as you will need to be courteous and professional on the phone
Ability to work a variety of shifts as we operate 365/24/7
Logistics experience (at least 2 years)
Experience dispatching (at least 2 years)
Must have High School Diploma
Must have ability to work under pressure while maintaining composure.
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
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