Claims IT Product Manager

We're adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients.
We will consider a range of experience for this role and the offer will be commensurate with that.

The Company

As a member of Munich Re's US operations, we offer the financial strength and stability that comes with being part of the world's preeminent insurance and reinsurance brand.
Our risk experts work together to assemble the right mix of products and services to help our clients stay competitive - from traditional reinsurance coverages, to niche and specialty reinsurance and insurance products.

As IT Claims Product Manager you will manage IT products that support one or more lines of business.
This includes managing the demand process and partnering with IT project managers, other technical resources, and business partners to support both tactical and strategic development.
In this role, you will own and manage the IT product lifecycle including project level feature releases, run support, and technical upgrades to enable business functionality while maintaining system reliability/performance, regulatory compliance, and technical fit.
You will be responsible for the secure and stable 'run' of the products as well as managing and containing product costs.
You will have the opportunity to collaborate regularly with cross-functional teams and locations to ensure alignment on target architecture, standards, feature development and prioritization of these efforts.

IT Product Manager General Accountabilities

Partner with business product owners and stakeholders to deliver superior products to the customers
Primary point of contact for business and IT resources on all topics related to the products in scope
Partner with enterprise and solution architecture to develop product roadmap including software currency.
Build consensus on prioritization on the roadmap and drive product execution
Identifies opportunities for operational efficiency
Responsible for overall financial and technical health of the products
Participates in and is up to date on all major initiatives including projects, run support, audit, compliance, disaster recovery exercises, and corporate mandated activities
Primary point of contact for all activities relating to demand management and release planning oversight, execution, and communication
Coordinates and aligns with enterprise practice groups, frameworks, and shared services
Accountable for execution of long-range technology strategies to support business strategy
Ensures superior delivery of products using internal and external resources
Liaise with internal stakeholders, third-party vendors, and technology partners to ensure seamless delivery and support of IT solutions
Primary point of contact with vendors for solutions and software delivered/supported by the product team.
Participate in contract definition and execution including statements of work development
Coordinate and approve the delivery of system documentation including technical, regulatory, compliance and training material
Adhere to and promote corporate compliance standards
Manages and provides leadership, coaching and mentoring to resources on product team
Resolves resource contention and operational issues across the Agile and Kanban teams
Education and Experience

Bachelor's degree in information management, computer science, business or finance, or equivalent work experience
8+ years of information systems or project management experience including 3+ years of delivery management or IT product management
Senior lead/development experience with Guidewire ClaimCenter or other enterprise level Claims Administration system
Familiarity with systems integration in a development and management/lead capacity including digital strategy adoption
Expert level knowledge/experience with Claims process and other related processes (Policy Administration, Business Process Management, Finance, etc.)
Proven experience managing enterprise IT solutions, SaaS platforms, or cloud-based applications
Experience with IT financial management including tracking actuals and forecasting
Familiarity with Agile, Scrum, or other product development methodologies
Experience with Azure DevOps, JIRA, or similar tools
Experience working within the primary insurance industry
Experience with regulatory requirements in the insurance/reinsurance sector is a plus
Strong understanding of Microsoft and/or Java development, front end development, data analytics, cloud integration and support, API Development and Web Analytics
Experienced in defining/executing digital business strategies and digital business architectures
Knowledge and Skills

Project management methods - Agile, Kanban, tools, and techniques
Resource management skills - demand capacity, prioritization, conflict resolution
Practical enterprise Claims Administration System development and operational experience, preferably with Guidewire ClaimCenter and associated systems
Development experience in Gosu, Java, Database (SQL Server) technologies
Familiarity with APIs, data analytics, and digital transformation technologies
Ability to work independently as well as in a collaborative environment promoting a strong team structure
Excellent organizational and time management skills
Strong stakeholder management skills and behaviors with experience working across global, business, and technical teams
Excellent problem-solving, analytical, negotiation and decision-making skills with proven ability to make decisions in an informed, confident, and timely manner
Strong verbal and written communication which demonstrates the ability to influence outcomes and decisions at multiple levels in the organization
Proficiency using Microsoft Office or comparable product for word processing, spreadsheets, database management and presentation development.
Ability to adopt and learn emerging office tools/technologies
Knowledge of reinsurance processes, risk modeling, underwriting systems, and claims management technology is a plus
Strong knowledge of usability and customer-focused design

At Munich Re US, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us.
Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work.
We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day.
We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.