About Us: At Sierra, we're building a platform to enable every company in the world to build their own autonomous AI agents for everything from customer service to commerce. We are primarily an in-person company based in San Francisco.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Competitive Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
What You'll Do: As a Researcher at Sierra, you will partner with our Research team led by Karthik Narasimhan to propel Sierra to the forefront of AI technology.
Build and evolve Sierra's AI platform, partnering with other teams to build products and end-to-end AI-powered customer service experiences.
Use your AI/ML expertise and creativity to apply existing methods and develop new models and techniques to solve challenges in real-world use cases.
Influence our product roadmap, research, and experience while utilizing unique datasets and computing resources.
Contribute to the research community by publishing findings as research papers and participating in conferences and workshops.
What You'll Bring: Deep experience in modern machine learning methods related to natural language processing and decision-making.
Ability to define new directions and perform breakthrough research to allow every company to benefit from AI.
Published work at top conferences such as NeurIPS, ICLR, ICML, ACL, EMNLP, and CVPR.
Ability to collaborate with internal partners across Research and Engineering teams and external partners in business, research, and academic organizations.
Practical skills using modern ML frameworks such as PyTorch, Hugging Face, Weights and Biases, Deepspeed, JAX, or TensorFlow.
Minimum BS Degree in Computer Science or related field, with a PhD or Masters degree preferred OR demonstrated research experience through publications or open-source projects.
Even Better : 3-4 years of AI/ML experience in industry.
What We Offer: We want our benefits to reflect our values, including:
Flexible (Unlimited) Paid Time Off
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
401k Plan with Sierra match
Parental Leave
Fertility and Family Building Benefits through Carrot
Lunch, as well as delicious snacks and coffee to keep you energized
Discretionary Benefit Stipend giving people the ability to spend where it matters most
These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
Be You, With Us: We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
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