Sales Back Office Supervisor

Job OverviewHALA is a leading fintech player in the MENAP region, aiming to redefine financial services and build the future bank for SMEs.
We empower SMEs to start, run, and grow their businesses with cutting-edge financial and technological tools.Founded in 2017, HALA operates in the UAE, Saudi Arabia, and Egypt through entities like HALA Payments, HALA Cashier, and HALA Logistics.
We provide solutions that enable merchants to digitize payments and manage sales and operations.
HALA is licensed by the Saudi Arabian Central Bank and the FSRA in Abu Dhabi Global Market.Role PurposeThe role involves overseeing activities to drive business growth and ensure smooth operations.
Responsibilities include supervising key projects, handling escalations, generating management reports, tracking performance metrics, and collaborating with internal teams and external partners to ensure timely, high-quality task completion.Key ResponsibilitiesSupervise and guide team performance to meet business objectives efficiently.Manage project processing, updates, claims, and marketing activities.Coordinate with internal teams for seamless execution.Track project progress, deadlines, and quality standards.Generate and review management reports.Handle escalations with clear communication on issues and solutions.Organize regular meetings for updates and strategy discussions.Maintain communication with external partners, managing inquiries and updates.Oversee documentation, reporting, and data analysis for operations.Monitor KPIs and provide insights for optimization.Review and manage team performance, training, and progress reports.QualificationsBachelor's degree in Business, Finance, or related field (or equivalent experience).5-7 years of proven project management experience, preferably in payments or fintech sectors.Fluent in English and Arabic.Proficient in Microsoft Office and project management tools (e.g., MS Project, Asana).What We OfferAn inclusive, diverse culture encouraging innovation and flexibility (remote, in-office, hybrid).Competitive compensation packages, including potential shares.Focus on personal development with regular training and an annual learning stipend.Work with a talented team of over 30 nationalities across 7 countries.Autonomy, mentoring, and challenging goals for growth.Responsibility and trust to empower your best performance.If you believe you have what it takes to join our remarkable team, #apply_now.Apply for this job
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