Product Manager - Client Experience

Location:
4th Floor, 91 Curtain Road,London EC2A 3BSDubai OfficePO Box:
74777About the JobAs a Product Manager for Client Experience, you will be laser-focused on ensuring that our clients have a delightful experience when working with Lean.
You will work across all phases of the client lifecycle from onboarding and integration to monitoring and product discovery.
You will create, own, and validate your roadmap with customers and work cross-functionally with multiple teams at Lean to ensure that requirements meet the needs of our regulators and the market.You will be responsible for ensuring our Application Dashboard enables a multitude of client personas to effectively perform their roles with Lean.
This might be a developer looking to integrate Lean into their platform, or a CFO wanting to interrogate payment histories and generate reports.
This role also deeply collaborates with all other teams at Lean, as you will be responsible for the frameworks that many of our other teams use to deliver their products to market, from SDKs to our Documentation.The ideal candidate will have a passion for UX, design, and performance.
You should be able to work confidently with quantitative data, set up analytics pipelines, and understand how to analyze data while also gathering insights and new opportunities through qualitative data.
You will also have a strong affinity and understanding of what it means to operate with a third-party tool for business needs.ResponsibilitiesExecute end-to-end product lifecycles, ensuring products align with user needs, compliance requirements, and company objectives.Define, prioritize, and manage the product roadmap for our Application Dashboard and other tools and services that can accelerate adoption and enable revenue opportunities.Work closely with the development team to translate requirements into clear, actionable user stories and features, ensuring technical feasibility and scalability.Build and maintain cross-functional team cohesion, ensuring deadlines are met without sacrificing quality.Own and take accountability for key business metrics and key results ensuring you're delivering value against business goals.Collaborate with legal and compliance teams to ensure adherence to relevant regulations.Use data-driven insights to make informed decisions and drive continuous improvement.Develop a product vision and strategy.Think through and develop complex user journeys and understand their implications at a system level.Trade-off product requirements with timelines and priorities.Strong analytical and problem-solving skills.Excellent communication and collaboration skills.Manage cross-functional teams and stakeholders.Self-starting mindset - when you see a problem, you want to fix it.Conduct market research and analyze data.Prioritize tasks and manage time effectively.Desired QualificationsA proven track record of delivering B2B software for third-party use - ideally in the financial domain.Strong understanding of APIs, SDKs, and microservices architecture.Qualification in a design or engineering related field.Experience working in a regulated industry.NB.
While we think the above experience could be important, we're keen to hear from people that believe they have valuable experience to bring to the role.
If you identify with the team and mission, but not all of our requirements, then please still apply!Why Join us?Lean is the first regulated open banking and open finance company operating across the UAE and Saudi Arabia.
Since 2019, we've been on a mission to become the pre-eminent A2A payments company in the Middle East - enabling our clients to seamlessly connect to their users' bank accounts to initiate real-time payments and retrieve account information.
Our products have garnered the trust of some of the leading companies in the region.To date, Lean has processed billions of dollars, and our products have connected with hundreds of thousands of accounts across the region.
We've recently announced our $67.5 million Series B funding round.
At Lean, we're committed to driving the next generation of financial innovation by making financial data and payments more accessible and transparent for businesses and consumers alike.We offer competitive salaries, private healthcare, and flexible office hours, and we insist that every member of the team hold a meaningful equity stake in the business to ensure long-term alignment.
We'd love you to join us for this journey!Lean is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
•