Get AI-powered advice on this job and more exclusive features.Global Talent Acquisition Specialist | Diversity Hiring Expert | Digital Talent Attraction | Leadership Hiring | Headhunting SpecialistResponsibilities:
Monitor the customer service agent during rotating shifts at the call center;Provide business guidance and standard processes to the agents;Act as the point of contact and quickly respond to service needs during shift hours when urgent cases arise;Quickly identify operational or process issues with agents and provide improvement solutions.Minimum Requirements:
More than 3 years of customer service experience in the relevant industry.Excellent problem analysis and problem-solving skills, with crisis response, handling, and problem-solving abilities.Good teamwork spirit, excellent team building and management skills.Strong work foresight, excellent service insight, and professional dedication.Seniority LevelMid-Senior levelEmployment TypeFull-timeJob FunctionAnalyst and Quality AssuranceIndustries:
Food and Beverage Services
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