Job Summary:
We are seeking an experiencedBanking Technical Support Specialistto join our IT operations team.
The ideal candidate will have a strong background in banking systems and technologies, with proven experience in resolving technical issues, supporting core banking applications, and ensuring service continuity for financial operations.Key Responsibilities:
Provide 2nd-level technical support for core banking platforms, online banking, and payment systems.
Troubleshoot and resolve incidents related to application performance, user access, integration failures, and data inconsistencies.
Monitor system alerts and logs, identify root causes, and apply corrective actions to prevent recurrence.
Coordinate with vendors, internal IT teams, and business users to escalate and resolve high-impact issues.
Assist in testing and deploying new banking system features, updates, and patches.
Prepare technical documentation, support guides, and training materials for IT and end-users.
Ensure adherence to ITIL standards, change management processes, and service SLAs.
Provide on-call support and after-hours troubleshooting when requiredRequirementsBachelor's degree in Computer Science, Information Systems, or related field.
Minimum of 5 years experience in technical support within the banking or financial services industry.
Hands-on experience with core banking systems (e.g., Temenos T24, Flexcube, Finacle, or similar).
Good knowledge of payment gateways, SWIFT, ATM/POS systems, and electronic channels.
Familiarity with databases (Oracle, SQL Server), APIs/web services, and system integration tools.
Strong analytical, troubleshooting, and communication skills.
Ability to work under pressure and handle multiple support tickets efficiently.
ITIL certification is a plus.Preferred Skills:
Scripting (PowerShell, Bash, or Python) for automation or log analysis.
Experience with monitoring tools (e.g., Zabbix, Nagios, Splunk).
Understanding of cybersecurity standards in banking environments#
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