Account Manager

Account Manager (Ronin Super Hero)About Ronin Global

Ronin Global supplies elite, limit-free ad-account infrastructure for performance marketers who refuse to lose. We pair deep channel expertise (Meta, Google, TikTok, Snapchat and more) with a fast-growing suite of strategies and AI that help clients scale bigger, faster-and give our own team superpowers for continuous growth and learning.

• Own the end-to-end customer journey-from white-glove onboarding (TTFV < 24 hrs to first dollar spent) through renewal and expansion.

• Build strong relationships with paid-media professionals, performance marketers, and agency leaders across your book of business.

• Lead onboarding, platform enablement, and policy alignment on Ronin products, removing every roadblock so clients can start scaling immediately.

• Act as a performance-marketing consultant, sharing best practices across Google Ads, Meta Ads, and TikTok Ads (knowledge in leadgen, ecommerce and Affiliate Marketing is a plus+)

• Identify growth opportunities; spearhead upsell/expansion conversations and partner with Sales on renewals and referrals.

• Represent the voice of the customer inside Ronin, working with Leadership, Management, Product, Engineering, Sales, and Compliance to level up yourself, our platform and tooling strategies.

• Proactively monitor account health and campaign performance, stepping in early to resolve issues and keep profit on track.

• Drive adoption, usage, and satisfaction by delivering tailored strategies that align with customer goals.

• Maintain clear, regular communication with customers and internal teams, maintain the highest Ronin Standard, Fastest and most premium Client Experience!

• 2+ years' experience in customer success, client services, or account management within digital advertising, SaaS, or agency environments.

• Hands-on knowledge of Google Ads, Meta Ads, and/or TikTok Ads (certifications are a plus).

• A commercial mindset with a track record of influencing retention, upsell, or expansion revenue.

• Strong project-management, communication, and stakeholder-management skills.

• Empathy and curiosity-you want to understand customers' businesses and help them win.

• Fluent English (additional languages are a bonus).

• Comfort with occasional travel to meet key customers or attend events.

• Experience in certain verticals such as lead gen, ecommerce, or Affiliate Marketing (other industries are a bonus)

• Copywriting or CRO chops that turn good ads into monsters.

• Past success reducing churn below 3% in a subscription business.

• Familiarity with ClickUp, Telegram, Slack, and Telegram-CRM other CRMs, Marketing and AI tools

• Compensation: Competitive base + UncappedGrowth Bounty! + $50 per churn save + $500 monthly KPI All-Star bonus. Top AMs regularly add US $4k+ to their monthly pay.

• Remote Work: Work from home where you produce your best results.

• Growth Culture: We work hard and produce the best results, always looking to grow and learn as a team and as a unit. We are here to win championships together.

• Education & Learning: Annual learning stipend, and early access to education that make your job easier and your impact bigger.

• High-Velocity Growth Career Path: AM CS→ Senior AM → Enterprise AM → Team Lead → Head of Customer Success → Director Of Customer Success

• Annual Ronin Summit - Full team experience in a centralised location to meet in person or at events.

Customer Obsession • Unity • Grit (Bring the HEAT) • Solve Once • Make $1 Spend Like $3 • Slow ✕ Smooth = Fast • Relentless Growth & Learning • Humble Hunger • Protect Culture, Embrace Change

We win because we think differently. We welcome every background, identity, and perspective. Selection is based solely on talent, attitude, and ownership of outcomes.

• Send a quick 2-3 min Loom telling us the toughest customer problem you ever solved and how it felt when you nailed it… And of your biggest cross-sell or ad spend increase and how that helped clients
• Attach your CV and a bullet list of retention/expansion wins (metrics, not fluff).
• Email *** with subject line 'Relentless AM - [Your Name]'.

We review applications daily and run a rapid three-stage interview sprint-fast, but never rushed. Protect revenue. Ignite profit. Delight every customer. If that fires you up, hit record and let's go.