Senior Customer Support Engineer

We Go Beyond for A Safer WorldTe Tūranga - The RoleSenior Customer Support EngineerTait Communications is seeking a Senior Customer Support Engineer to join our Christchurch headquarters on a permanent basis.
While this role is targeted at a senior level, we welcome applications from candidates with skills ranging from junior to specialist level if you have the technical expertise and capability to meet our needs.As a key member of the Level 3 Support Services team, you will be a leading technical resource, providing advanced support and guidance to Tait teams and customers worldwide through remote communication channels and, when required, on-site support.This role requires a broad and well-developed technical skill set.
You will operate and configure complex radio systems, diagnose issues at the operating system level, and serve as a Subject Matter Expert (SME) for our products and services.Key Responsibilities:
Provide third-level technical support for complex radio terminals, systems, and infrastructure.Operate, configure, and troubleshoot DMR and P25 digital radios and systems.Deliver customer-focused solutions with a commitment to quality and efficiency.Lead and mentor other engineers to achieve team goals.Potential for after-hours on-call support and participation in international travel when necessary.Support other functional areas as required.Ō pūkenga - About YouTo succeed in this role, you will have a degree, diploma, or certification in engineering (or equivalent industry experience).You will also bring:
Experience with DMR and/or P25 Digital Radio Terminals configuration and support.Strong practical knowledge of radio systems, including RF system design and installation.A minimum of 5 years' experience with Land Mobile Radio (LMR) equipment, trunking systems, and/or simulcast systems.Experience with over-the-air programming and radio re-keying (advantageous).Familiarity with ITIL Service Management principles (preferred).Strong testing methodology and execution skills for solutions and software.Ngā painga - What's in it for you?At Tait Communications, we are committed to creating a supportive and rewarding work environment.
Our values, Commitment to Listen, Courage to Act, and Integrity to Deliver, guide how we work together to make a real difference for communities and families.We invest in our people and support a high-performance culture through:
Comprehensive health and wellbeing benefits, including health insurance, flu vaccinations, and extra sick leave in your first year.Modern office facilities with free on-site parking, a gym, and a café.Recognition for long service and commitment.An active social club to balance work and fun.Ko wai mātou - About UsFor over 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation, and utility customers worldwide.
Founded in Christchurch by Sir Angus Tait, we have grown into a global company with a reputation for delivering innovative solutions that make a real difference.Our people are at the heart of what we do.
We value creativity, expertise, and a genuine commitment to delivering results that matter for our customers.
At Tait, you'll join a team that supports your growth and development while working on solutions that have a tangible impact on communities.Ko koe pea tēnei? - Sound like your kind of role?If you're ready to take the next step in your career and join a high-performing team committed to delivering great results, we want to hear from you.Please submit your CV and cover letter today.
Applications will be reviewed as they are received.
If you would like your CV to be removed from consideration, please contact us directly.Applications close:
Sunday 13th April 2025For more information about Tait Communications and our products, please visit our website:
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