Customer Experience Consultant

Who we are:

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We have a strong company culture that values our people and are proud to present you with this opportunity to join our team. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 84,000 vehicles currently under management.
Our Promise

FleetPartners Group is an equal opportunities employer; therefore, all qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.




Who we're looking for:

An individual who can provide exceptional customer service and support to our customers, sales teams and other operational functions within the business. They will assist the Sales Team to achieve the Sales budget and the overall business strategy whilst providing an exceptional customer experience. Attract potential customers by answering product and service questions; suggesting information about other products and services. As a Customer Experience Consultant, you will achieve high levels of customer satisfaction when responding to inbound and outbound customer requests, take personal ownership for the customer experience to help influence their decision to renew or expand upon products and services, they have with us.

What you'll be doing:

Customer Excellence

Understand the customer's industry drivers, business objectives, and organisation so that effective growth / maintain / manage strategies are developed which will underpin the value that FleetPartners brings to the customer to drive to real business outcomes
Right first-time responses with all activities
Customer life cycle administered and managed right first time from quote to full in-life management
Generate customer quotes within SLA's
Delivery support to our customers and Sales professionals for onboarding and in-life management activities within SLA's
Drive early engagement in the customer buying process - diagnosing customers' needs and tailoring solutions to match while networking within the customer account and industry
Champion the customer needs and requirements within the FleetPartners organisation and work closely with the Sales Team, to ensure customer satisfaction every time
Actively utilises the customer surveying solutions made available by the business
Enable the Sales teams to seek opportunities for competitive migration
Enable the Sales Team to achieve Sales budget targets while following established pricing policies and effective communication
Manage and maintain a balanced approach to superior customer service and strategic account planning, quarterly results and long-term customer goals
Identify new sales opportunities and focus on providing consultative support by supporting sales with their value propositions for the customer
Manage and build customer contacts, serving as the customer's ambassador, trusted advisor and advocate
Establish oneself as a focal point for Sales relationships and assist with information for contract negotiations
Manage all sales and operational related activity through the accurate, timely and detailed use of the Customer Relationship Management (CRM)

Effective Team Member:

Collaborate with FleetPartners team peers to share and impart knowledge
Leverage resources to address customer drivers and initiatives in a consultative manner
Guide and leverage Sales interactions with the customer
Maintain a high degree of awareness of customer's next best alternatives and communicate competitive challenges to sales management and technology teams in a timely manner
Adhere to the FleetPartners Values and Code of Conduct at all times and in all dealings with internal and external parties
Adhere to all company's policies and procedures
General duties as directed by FleetPartners

Requirements

We're looking for someone who's.

Experience as a customer experience specialist
Sales support experience
Proven experience in cross selling and consultative selling with experience in collaborating across both client and own organisation to drive the FleetPartners approach
Demonstrated experience in customer engagement and building long-term relationships
Proven experience in the customer experience journey

Benefits

We offer:

We are always developing our benefits for our staff, this includes up to 27 days annual leave, free car parking, corporate discounts and hybrid working arrangements
We like to see our team grow, develop and succeed at FleetPartners; therefore, we pride ourselves with providing promotion and secondment opportunities
We like our team to enjoy their working environment and culture, we do this by quarterly recognition awards, office/ external events and by celebrating our core C-A-R-E values.

Next Steps

If you are successful in your application, then we will be in touch with you soon.

Offer of employment with FleetPartners Group is conditional upon the successful completion of a background check, subject to applicable laws and regulations.

Awards

Toitu net carbon zero certification

WGEA Employer of Choice for Gender Equality

Work180 Endorsed Employer for Women
Seniority level Seniority level Entry level
Employment type Employment type Full-time
Job function Job function Customer Service
Industries IT Services and IT Consulting
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