Business Process Consultant - Operational Technology

Are you ready to build the future of Operational Technology?

At Plat4mation, we're expanding our footprint in Operational Technology (OT) with the power of the ServiceNow platform - and we're looking for a hands-on, visionary Capability Lead to drive this forward.

Do you have a passion for helping others succeed? Do you enjoy delivering innovative solutions and building capabilities that scale? Do you want to work with leading global organizations in Manufacturing, helping them unlock the full potential of OT through visibility, governance, and security?

Then this is your opportunity to become part of our growing OT Team, shaping the strategy, growing the team, and delivering world-class outcomes across the globe.

What will you do?

The Role:

We're looking for an experienced Business Process Consultant with 3-5 years of experience to join our growing ServiceNow OT practice and Manufacturing Verticle.
You will work with leading organizations to optimize operational processes, leveraging the power of ServiceNow, while bridging technology and business needs.

What You'll Do:

• Collaborate with clients to understand operational challenges and design scalable, efficient ServiceNow-based solutions
• Deliver assessments, process optimizations, and implementation roadmaps
• Provide domain expertise across OT landscape (OT Visibility, OT SM, OT VR, OT SecOps, OT Risk)
• Facilitate workshops, gather requirements, and drive change adoption
• Work closely with technical consultants and architects to ensure functional and technical alignment
• Identify growth opportunities within existing accounts and support our go-to-market efforts

We ask

• 3-5 years of experience in business process consulting, preferably within the ServiceNow ecosystem
• Solid understanding of OT Infrastructure and Manufacturing processes
• Proficiency in English (Dutch and German is a plus but not required)
• A completed Master's degree or MBA
• Strong analytical skills, with the ability to bridge technical and business perspectives
• Industry experience in sectors like finance, manufacturing, energy, or telecommunications is a strong plus
• ServiceNow certifications (e.g.
  OT, ITSM, ITOM, CSDM, SecOps, IRM) are a bonus

What's in it for you

• Pension scheme, transportation, internet and phone allowance
• 25 vacation days (full-time contract)
• A modern laptop and tools to help you excel
• The opportunity to shape a capability within a fast-growing global company
• International exposure and collaboration with ambitious, kind colleagues
• A personal development-focused culture:
  you grow, we grow
• Competitive salary and bonus based on company performance
• A fun, inclusive team spirit with regular Fun4U activities (global hackathons, Friday drinks, learning lunches)

Our culture

Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun.
We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves.
That's why we host several Fun4U activities each year, like a global hackathon, drinks and inspiring lunch sessions (check out our Instagram page!).

Your development is our number one priority.
This means you get room to grow.
We strongly believe that personal development and ambitions are key to our company's success.
Because when you keep learning, you continuously improve yourself.
That's why we coach you on the job, but also help you to explore and develop your interpersonal skills.

About Plat4mation

Based in The Netherlands, Belgium, Germany, USA, India and Switzerland, we are an Elite ServiceNow Partner dedicated to delivering world-class products and services for the ServiceNow platform.
We are driven to realize maximum value in the IT, employee, and customer workflow experiences for each one of our customers.
We do this by providing a flawless customer experience utilizing our extensive expertise.

Since our inception in 2013, we have grown to more than 450 employees globally, and we are still growing strong! With a team of specialized consultants, we aim for the highest possible results while creating jaw dropping experiences for our customers.

Interested?

Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to *** or apply directly by filling out the form below.