Internal IT help desk Specialist

ABOUT THE COMPANY

Asahi Intecc Europe B.V. (/asahi-intecc.eu) is the European subsidiary of the Japanese medical device manufacturer Asahi Intecc. Located in the World Trade Centre in the heart of Amsterdam's business district, our office offers a vibrant, multicultural, and well-connected working environment.

We value on-the-job learning and support your growth through hands-on experience and guidance from senior team members.

JOB OVERVIEW:

We are seeking a proactive and adaptable Internal IT help deskSpecialist to join our team.

In this role, you will be the first point of contact for internal users, providing both technical and administrative support. Success in this position requires strong listening skills, the ability to uncover users' underlying needs, and the capacity to apply critical thinking to deliver practical solutions.

This role suits someone who is patient, flexible, and thrives in a dynamic, fast-paced environment.

Career Development:

This position offers a strong foundation in process definition, solution design, user collaboration, and hands-on execution. While not tailored to specialization in a specific tech field, it provides well-rounded exposure to IT operations, it's opening doors to diverse future career paths.

KEY RESPONSIBILITIES:

User Support & Service Delivery

• Provide timely IT and administrative support to internal users.
• Listen actively to understand user issues and uncover hidden needs.
• Troubleshoot hardware, software, and network issues; escalate when necessary.

System & Process Administration

• Assist in maintaining IT systems, applications, and databases.
• Document processes and create user guides to support knowledge sharing.
• Contribute to process improvements to enhance support efficiency.

Technical Analysis & Problem Solving

• Apply logical thinking to resolve complex technical issues within defined guidelines.
• Recommend enhancements while adhering to organizational standards.

Additional Responsibilities

• Support scripting and automation tasks using VBA or Python as needed.
• Collaborate on integrating analytical tools (e.g., DAX, M Query).
• Participate in training to stay updated on tools and technologies.

WHO YOU ARE

Technical Skills

• Basic understanding of IT infrastructure and databases.
• Familiarity with coding/scripting (VBA and/or Python) is a plus.
• Exposure to data tools like DAX and M Query is an advantage.

Interpersonal Skills

• Strong listening skills and the ability to identify unstated user needs.
• Patient, adaptable, and user-focused, even under pressure.
• Clear communicator with a collaborative approach.

Analytical Thinking

• Problem-solving mindset with critical and logical reasoning skills.
• Comfortable working within constraints and adapting to change.

Language Skills (Optional)

• Basic proficiency in French, German, or Japanese is a plus.

Education & Experience

• 1-2 years of experience in IT support or administrative roles.
• Certifications or training in IT, networking, or support fields are preferred.

WHAT YOU CAN EXPECT

• Hybrid working model for better flexibility and work-life balance.
• Career development opportunities through diverse projects and mentoring.
• Vacation & Time Off: 24 vacation days plus 3-4 additional days at year-end.
• Attractive benefits: Bonus scheme, pension plan, and well-being perks.
• Lifestyle support: Gym subscription allowance to keep you healthy.
• Team culture: Monthly team drinks, annual outings, and holiday dinners.

FURTHER INFORMATION

Employment type: Full time (5 days a week, 40 hours/week)

Location: Amsterdam, the Netherlands

Desired start date: July 2025

Please send your CV and cover letter to the following address:

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