Customer Support Specialist

JR Italy
IT - Apulia - Lecce
April 29, 2025

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Skynflow is a fast-growing DTC company that has reached crazy results in revenue in just its first 4 months of operations. We're now aiming for €2M in 2025 and €10M in 2026. To achieve these ambitious goals, we're looking for a Customer Support Specialist to help us deliver outstanding customer experience across email and Whatsapp live chat.
Are you detail-oriented, empathetic, and solutions-driven? You might be the perfect fit.
ABOUT SKYNFLOW
Skynflow is a fast-scaling eCommerce skincare brand for the European market. Founded in 2024, we're built on the belief that skincare should be simple, effective, and trustworthy.
Our mission:
To cut through the noise and deliver skincare that simply works. No fluff, no hype.
Our vision:

In 2 years - Become an 8-figure skincare brand
In 5 years - Become one of the most recognized skincare brands globally, hitting $100M in revenue
ABOUT THE ROLE
We're looking for a Customer Support Operator to provide exceptional support and ensure a seamless experience for our customers across global eCommerce platforms. In this role, you'll be the go-to expert for handling email and whatsapp inquiries, resolving issues efficiently, and delivering top-tier service that builds trust and loyalty. Your work will directly impact our customer satisfaction and brand reputation.
If you thrive in a fast-paced environment and want to play a key role in scaling a high-growth brand, we'd love to have you on board!
IMPORTANT :
Must be registered as a freelancer/self-employed (with a valid VAT number)
QUALIFICATIONS
Native or fluent Italian (main language), strong English required; French/Spanish basics are a plus
1 year of experience in customer support (ideally with international shipping background)
Hands-on knowledge of Shopify
Tech-Savvy & Organized - Strong proficiency in ChatGPT, Google Sheets, Docs, and Drive.
Strong problem-solving and sales mindset
Able to work remotely with high autonomy
Full-Time Availability - Ready to commit and grow with us.
Exceptional Time Management - Ability to multitask and meet tight deadlines in a fast-paced setting.
RESPONSIBILITIES
Manage customer inquiries promptly through email and WhatsApp with empathy, speed, and relentless problem-solving. You're committed to staying in the conversation until the customer feels fully supported - or has made a purchase
Resolving Customer Issues - Handle complaints, duplicated orders, address corrections, process returns/refunds, recover abandoned carts via WhatsApp and troubleshoot order-related problems with a solution-oriented approach.
Processing Orders & Tracking Shipments - Assist customers with order status, modifications, and delivery updates.
Maintaining Product Knowledge - Stay up to date on our products and policies to provide accurate information and recommendations.
Utilizing Support Tools - Efficiently navigate Shopify and Gorgias to manage tickets and customer interactions.
Documenting & Organizing Customer Data - Use Google Sheets, Docs, and Drive to track inquiries and maintain accurate records.
Collaborating with Teams - Work closely with operations, fulfillment, and marketing teams to escalate and resolve customer concerns.
Ensuring a Positive Customer Experience - Uphold our brand's reputation by delivering friendly, helpful, and empathetic service.
Meeting Performance Metrics - Maintain response time, resolution rate, and customer satisfaction targets.
WHY JOIN US?
Growth:
From €0 to €500,000 in 4 months, we're just getting started. Our goal? $10M/year in the next two years.
Dynamic Culture:
Challenge and support each other to grow professionally and personally.
Perks:
Bonuses and professional material like courses about your position (coming soon)
Healthy Competition:
A performance-driven environment that rewards effort and improvement
•

Read the full job description and apply online on the recuiter's web-site

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