ABOUT ATAG
ATAG Heating Technology UK Limited is a truly uniquely different company.
Innovative and one of the fastest growing domestic central heating boiler manufacturers in the UK.
We have the most efficient range of boilers in Europe.
We ONLY supply our products to Gas Safe Registered businesses on a direct supply basis.
With a high-quality build process, “grade A” components, up to a 18-year warranty on the whole boiler range and a lifetime warranty on the primary heat exchanger, our boilers are “BUILT TO LAST” and it is our aim to a world class technical service to support our products.
KEY PURPOSE OF THE ROLE
Reporting to the Head of Technical and Customer Services, you will play an active role in supporting our customers (both end-users of the product, installers, and breakdown engineers), giving great after sales care, resolving issues and being able to provide solutions over the phone.
You will be dealing with incoming technical queries to effect “phone fixes” and subsequently ensuring that the warranty service call out process is efficient and professional in the eyes of our customers and our affiliates.
You will play an active role in the management of phone-based technical queries and the control of warranty service calls to ensure suitable response times and correct completion of service call records.
This role is the primary back office technical support function to our customer.
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