We have a fantastic opportunity for an On Street Inspector to join our team Operations in Glasgow.
Purpose of Role
To ensure safe, punctual, reliable and cost effective delivery of services by managing the flow of drivers and vehicles along route and communicating issues with schedules, specific drivers and or vehicles. To consistently delivering a great service every day, in order to delight and exceed the customer expectations
What Will You Do?
Monitor and control services for punctuality or headway
Communicate with customers, listening to feedback and ensuring they have informationimmediate to their journey
Aid drivers and customers.
Report quality and cleanliness of vehicles and appearance, behaviour and compliance of drivers to the Management team ensuring the high standard of driver appearance is met and report punctuality concerns to the Management team.
Liaise withCentral Controland depot staff to ensure management of services is efficient and effective.
Take charge of emergency situations, acting as a key contact point, and ensuring compliance with company procedures.
Carry out revenue protection duties to protect the company revenue, by checking the authenticity of tickets and issue standard fares when necessary
Attend incident scenes if required, ensure all customers' and drivers' welfare are attended to, and obtain as much information (including photographs and witness details) as possible
You Must Have
A good network knowledge
PCV License
CPC Card
Report writing skills
Rewards & Benefits
Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers24hr, 365 days a year mental healthsupport
We are also committed to your financial wellbeing, and we offer a platformwith many discounts on high street brands and supermarkets etc
Working at First you also receive discounted train travel for you and your family after 6 months serviceas well as a free bus pass
Cycle to work scheme
25 days' holiday + bank holidays
Pension scheme and chance to buy discounted First Group shares
Flexible working
We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.
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